CARAAReviews of caraasport.com

Haven't received my product. Website contact methods don't work. Ignored all social media attempts to contact them to find out what to do. Avoid at all costs.

I’ve never left a review anywhere in my life but the customer service experience with Caraa has been awful. I’m resorting to a review because I cannot get one more passive aggressive, half effort email that ends in “kindly.” I had a package that I ordered through them and was delivered by Amazon. I get multiple deliveries a month from Amazon and I’ve had very minimal issues but all of them have been resolved when they arise. My package never showed up. I live above two businesses and both are in the office all day during the week and neither had seen anything. After over two months of me reaching out and getting no updates unless reaching out again they sent “proof” it had been delivered. The proof is a map with an Amazon logo across my address as well as the addresses on either side of me. I’ve been using one of their products daily since 2023 and get a lot of compliments on it so I’ve sent them a lot of business. I’m surprised at how bad their reviews are but grateful to know now. I’ve already replaced my daily bag and I won’t give them any more business.

I purchased a travel bag from Caraa 3 weeks ago and it never arrived. Tried to contact the company many times and finally had a response about 2 weeks later. They said the delivery carrier left the item on the gate. They are responsible to deliver the items to a safe location where no one else could access and take the item not just to leave it somewhere where passers by could take the parcel. They said they cannot replace or refund the item and so I paid $425 for something I did not receive. This is unethical, it is no fault of the customer that the delivery they chose let them down by not delivering. They have to take it up with the delivery company and replace or refund immediately. But they do not. I would not recommend purchasing from them in case you get into a situation where your parcel just gets left on the gate or sidewalk when you are not home to receive. This company is not based in the US as well so purchasing from them and getting your money back is a big risk. They do not care to ensure they deliver and their customers receive the item they paid for. They take your money and don't deliver. Be careful when purchasing. I do not recommend.

Disappointing Experience with Caraa Stratus Travel Backpack Not Worth the High Price I purchased the Caraa Stratus Travel Backpack, size large in gold, in September 2024, fully expecting a product that would live up to its $200 price tag and the reputation of Caraa as a high-end brand. Unfortunately, my experience has been nothing short of disappointing. After only three trips, the material began to tear—a disheartening outcome for a product touted as being made with the "highest quality materials and care." One would expect a backpack at this price point to offer durability and reliability. Instead, it has proven to be fragile and incapable of holding up to even light use. Adding insult to injury was the poor customer service I received when attempting to address the issue. Caraa refused to provide any assistance, claiming that the damage was outside of their warranty policy. This experience reflects a glaring disconnect between the premium pricing of Caraa products and their actual quality and customer service. It is unacceptable for a $200 backpack to fail so quickly, and equally unacceptable for the company to deny responsibility and support. For a brand that markets itself as high-end, Caraa has failed to deliver either a high-quality product or high-quality customer care. This purchase was a regrettable waste of money, and I will not be returning to Caraa for future purchases.

The tote bag was bulky and didn't work for me so I returned it. Unfortunately it took almost an entire month to get the refund. I tried calling but their number had been disconnected. Email also took several days to get a response. I

Bought the large diaper bag. Bag is nice, but stitching on top handle ripped after a month of use (not aggressive use, just normal). For the price, I would expect a much higher quality. They do not answer any emails even after multiple follow ups. Stay clear of them.

Poor quality and poor customer service. The bag strap's stitching was pulling apart and needed to be restitched (less than 8 months of use). Caraa said they would repair with 2 week turnaround time. Now they say it will take 2 months! Which is no guarantee that it will be done within the new projected timeline. They will not offer a temporary bag and they only have email for customer service. which is 1-5 business day turnaround time. If you are a parent and want something that works, can handle being moved around the car, stroller, and shoulder, don't buy this bag. The price does not give you assurances that this bag will be with you.

Steer clear. I’ve had one of their bags for two months and the material is already starting to rip around the top front zipper. I have not used this bag much at all and they are not standing by their product, saying it is normal wear and tear. They even suggested I go to a cobbler. I’ve spend a lot of money on their products recently and will be returning them. They are way too expensive to be prematurely falling apart and without a resolution. Find a better brand. They won’t allow my review on their website or Facebook. Unreal.