Never got paid!
I played several times. When i tried to cash out $1500, i jumped thru all the hoopes for withdrawing and then crickets!! Never got my money and no follow up from them! Total Scam from what I can see.
By Rebecca G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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captainjackcasino.com is listed under Gambling.
captainjackcasino.com (captainjackcasino.com) has 120 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
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I played several times. When i tried to cash out $1500, i jumped thru all the hoopes for withdrawing and then crickets!! Never got my money and no follow up from them! Total Scam from what I can see.
By Rebecca G.
This is a scam. I won 500 dollars but keep getting denied to withdraw and they want all bank account info proof of residency way to much personal info. Do not play
By Holly
You'll be offered multiple free bonus, then, blamed for accepting more than one. THEY WILL KEEP YOUR MONEY! SCAM AVOID AT ALL COST!! The risk free 11 dollards wallet verification will be kept as well...
By Félix D.
Nothing but a scam!! Don't play on their site!! Played $150 on their site got up to $500 and when I tried to withdraw everything denied!! Check is an option don't do checks wire option denied even though I went straight to the bank for wire info... they need all kinds of documentation drivers license ok debit card ok full bank statement why too much info selfie sent 2X and utility statement which they claim they never got... BULLSHIT!! You have no problems taking my $$ and sending promos and then asking for reference codes U never send...the agents are polite and clueless or just plain robbers.. dont make me mention names I dont think they real anyway close my account how about that??
By Robert H.
I verified my Identity and all information needed prior to winning $15,500 and went to withdraw my funds using BTC, and I was told that I needed to do a wire transfer. Okay, so come to find out, since its an international wire, my credit union doesn't support those...so I opened a whole new bank account for this, reconfirmed my address, and bank account, now they want statements after I've had the account for 30 days!! I'm so frustrated, I've never had so many troubles withdrawing from a casino before. For me this is life changing money...I'd be able to pay off all of my credit cards and move on with my life. WITHDRAWING SHOULDN'T BE THIS HARD!!
By Kat
They took the whole month to payout. Absolutely 💯 unnecessary. If payed in a timely manner I'd most likely still be employed.
By Kathryn
Can some One please help with the redeeming? Has anyone been paid I need to know how to get my winnings ???? Helppppp pleaseeeee
By Jaquan
TOTAL RIPOFF...keep getting the run around trying to withdraw. DO NOT PLAY HERE--you will not get paid!! SCAMMERS
By Mark