Capson Physicians InsuranceReviews of capson.com

Response from Capson Physicians Insurance· Sep 10, 2018

Dr. Thompson, Jr., Thank you so much for taking the time to provide us with a review and feedback. On behalf of the entire Capson Team I would like to personally acknowledge you and offer our sincere appreciation for allowing us to protect you and your practice. If you ever have any suggestions on how we could better serve the needs of your practice, feel free to call me directly. We are committed to earning the last 2 stars from you in your next review. Any and all suggestions towards how we can do better by you would be very helpful and a first step in correcting any areas where me may be falling short. Warm Regards, Maury Magids CEO 512-609-7901

Response from Capson Physicians Insurance· Aug 24, 2018

Dr. Fleetwood, Thank you for taking the time to provide Capson with a review. Whenever there is a negative comment regarding our products or services the executive management team immediately begins an internal fact finding probe regarding the circumstances to discover ways to remedy the situation and learn from the experience in order to improve and better serve our physician customer base. What we discovered in this situation is that you came to Capson through an agent broker and they are not responding to your requests. We have no records of direct contact between your practice and Capson. The underwriter assigned to you is Chasity Norman and her email address is [email protected]. Her direct line if you would like to speak with her is 512-609-7933. We are deeply sorry for any confusion that this may have caused. Also, please feel free to call me directly if you have any questions or additional concerns. Regards, Maury Magids CEO 512-609-7901

Response from Capson Physicians Insurance· Aug 7, 2018

Dr. Periyanayagam, Thank you for taking the time to provide Capson with a review. Whenever there is negative or comment regarding our products or services the executive management team immediately begins an internal fact finding probe regarding the circumstances and not only ways to remedy the situation, but also to learn from the experience in order to improve and better serve our physician customer base. Based on your comments, you are obviously less than amazed with Capson's performance and that is not in line with our purpose, values, or company wide commitment to provide extraordinary service. After reviewing the details of what you detail in your review, it appears that there was an obvious breakdown in the communication chain from the very beginning including your application process. It appears that you overlooked adding your business name on your application and only included your personal name. Once the application was filed for underwriting approval with your signature, they would have no way of knowing that you also wanted to include you business name on the policy. Please do not think that anyone is placing blame here, your broker should have caught the oversight before they asked for your signature. According to the internal report I gathered, it is documented that your business name was immediately added to the policy and was back dated to rectify the omission that occurred in the application process. The incident that you reference above did not occur at your office location affiliated with the business name, so therefore we are confused by your opinion that Capson is at fault for your very unfortunate circumstance. We fully understand the stress and angst of having to go through the long and distracting litigation process and we are truly sympathetic to your situation. If you would like to discuss this with me or if you have any additional questions, please feel free to contact me directly. Warmest Regards, Maury Magids CEO 512-609-7901

Response from Capson Physicians Insurance· Jul 27, 2018

Dr. Treon, thank you so much for taking the time to provide us with a review and positive feedback. On behalf of the entire Capson Team I would like to personally acknowledge you and offer our sincere appreciation for allowing us to protect you and your practice. If you ever have any suggestions on how we could better serve the needs of your practice, feel free to call me directly. We are committed to earning the last two stars from you in your next review of how we are doing. Any and all suggestions towards how we can do better by you would be very helpful and a first step in correcting any areas where me may be falling short. Warm Regards, Maury Magids CEO 512-609-7901