Capri StudiosReviews of capristudios.com

I paid for 14 family members and when the print arrived it only had 13 family members on it. “Mike” is not helpful, does not want to do the right thing and replace it. He repeats the same thing and at this point I don’t think he is a real person.

Ordered my prints on 24th November with express shipping option as Christmas gifts and approved design 28th of November. Heard absolutely nothing until I emailed on 13th of December asking for update, reassured that my “order is not its way and progressing as expected”. 20th of December arrived, with no shipping confirmation or tracking information, I emailed again, to be reassured that my “order has been shipped and is currently on its way”. When asked if I can be provided with any way to track my order, I was told on the 23rd of December that “shipment is still in progress, and tracking details will update automatically as soon as they are available from the carrier”. It’s now well into January and I am still without my prints. I have disputed my order with my card provider. Stay away.

every step of the process was quick and easy, and the final product turned out beautifully. I even had one that i didn't approve on right away, they took my comments and sent a new one quickly.

The process to create the print was easy and quick! The team was very responsive when I had to make corrections. And it shipped quickly once the proof was verified! Great overall service and product!

The finished product turned out well. The shipping times were longer than the website indicated at the time I ordered… probably due to peak season. I also struggled with the consistent requests to tip the artist after pretty much every step in the process. Follow up emails became annoying.

Do NOT order from them!!!!! I have emailed over 17 times - no proof - they sent a print I did NOT approve and did not customize! I asked 8 times to refund me!! SCAM COMPANY!!!!!

I was so excited to purchase this gift for my mother for the 2025 Holiday season. I ordered the frame on 12/16/2025. On the website it states "Express Shipping 3 -5 Days." I factored in business days so I expected to receive it on 12/23/2025. I was getting together with family on 12/27/2025 so I thought if there was a delay with the holiday there was still a buffer time. NOPE! I didn't receive the package until 1/2/2026. I had to pay out of my own pocket to reship the frame to my mother since I live away. I was in constant contact with the customer service team and while they were responsive, they didn't do anything to make the situation better. I work in the service industry and understand that things happen, but it's about doing whatever you can to make the situation better for the customer. The sad part is that my mom LOVED the frame when it finally got to her. It was extra sentimental because my father passed away earlier this year. In my opinion, there should have been some compensation or refund and if you really can't do that then offer a free gift or even a coupon for a future order. I am so sad about how this all happened because it could've been made right. This business needs to learn how to correct their mistakes because at the end of the day if the "express shipping 3-5 days" wasn't accurate I wouldn't have purchased this gift. What a shame.

I order the Family Garden which was purchased as a fully assembled, framed product for my sister’s 60th birthday. Unfortunately, the item arrived not as advertised and in a condition that rendered it unsuitable for gifting or display. Specifically: The product was advertised and sold as fully framed with all components assembled. Instead, it arrived unassembled, with the artwork loose and the acrylic cover not properly installed. The acrylic cover arrived with a protective film still attached, with no instructions provided for removal or assembly. Because the artwork was not mounted to the mat as represented, I was forced to disassemble the frame and attempt to mount the artwork myself. During this process, the artwork became ripped and creased, a direct result of having to perform assembly that should have been completed prior to shipment. After eventually determining how to remove the protective film from the acrylic cover, it became clear that the cover itself is scratched, cloudy, and visibly damaged, significantly impairing visibility of the artwork. I sent pictures documenting 1) The unassembled condition upon arrival 2) Damage to the artwork 3) Scratches and cloudiness in the acrylic cover Given that this product did not arrive in the condition promised, required customer assembly contrary to the listing, and contains damaged components, it does not meet basic quality or merchantability standards. I've emailed twice and have received no response. If you click on the FAQs and Contact Form, you receive an error "This site can’t provide a secure connection help.capristudios.com uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH" I requested a full refund and information about returning the product and I have heard nothing. This item was intended for a milestone birthday gift and the situation has been both disappointing and time-consuming.