Capri StudiosReviews of capristudios.com

The artwork is as beautiful as I hoped. It’s minimalist and meaningful.

We absolutely loved our experience with Capri Studios for the Birthday Flower Family picture. The final photo is stunning and such a meaningful keepsake for our family. Capri Studios made the entire process easy and enjoyable, and the attention to detail really shows in the finished product. This is the kind of gift that feels incredibly personal and thoughtful—perfect as a Christmas present or for marking a special milestone. It’s something we’ll treasure for years to come and highly recommend to anyone looking for a unique and heartfelt gift idea.

Love it ! Good quality and great gift

Wish I had looked here first before ordering. I ordered over a week ago and have been waiting for the proofs of my 2 images. The emails from "Sarah' who is the Customer Success Manager, bounced back when I tried to reply with questions. I had thought I found a thoughtful gift for my MiL and sister, but now I may be out my money and have to find something else. I will continue to reach out via every platform I can. And I just clicked on their 'contact me' form and it shows that webpage is not available. I will be putting a stop payment on that purchase due to fraud.

My experience, after several back-and-forths with customer service, is that Capri Studios engages in bait-and-switching. In placing my first order, I registered and was supposed to receive a 10% off code. I couldn’t find the code, and time was tight, so I placed the order and planned to call the company for a price adjustment. But then the company mentioned in a confirmation email to check my spam. This auto-generated email shows that they know their communications often don’t reach customers. They then also sent me an offer for a better deal- buy one, get one free plus a free digital version (instead of the original buy one, get one 50%). Since we can cancel orders at any time for a full refund, I asked the company to adjust my order, and they said their software didn't let them. But they said I could cancel my order, which after several days still was waiting to be started, and place a new one using both promotions (the bogo + free digital as well as the 10% off). So, I did just that, but then I wasn't able to use either offer when I reordered! When I asked them to fix this given their past bad advice and misleading advertising, they claimed to be sorry and validate my frustration, but they fixed nothing - they didn’t even return me to my place in the production queue. Although they continue to claim that I'll receive my order by Christmas, my prior order was pending for several days with no movement, and I'm seeing other customers posting about delays. They solicited my business with misleading offers and then gave me incorrect information that cost me more time before the holidays. Their responses drip with words that make you feel like they're validating and addressing your concerns, but they're word salad. The bottom line is that they did nothing to stand behind their advertising, direct solicitations, and customer service agent instructions. Poor customer service. I won’t return as a customer.

Absolute scam!!!!!!! Awaiting a refund that better be on its way! Emails are being ignored. I am on version 5 of my drawing and it keeps on getting more and more incorrect despite me making clear requests each time a new version is sent. I don't have the time for this. It has come back with names doubled, names missing, names mirrored so they are backwards etc. this feels like a scam to me at this point and I would like a refund. Perhaps a misuse of Al because my requests were very clear and ignored/done incorrectly at every step of the way. The latest version has one name backwards and one name misspelled. Send me a refund I am so sorry I fell for this. Edited to add (post their reply below): they finally offered refund only once I wrote this review. Completely ghosted before that for weeks. Absolutely avoid this company at all costs if you are able to avoid my mistake of ordering!

I have received 2 of the same prints. I ordered 2 different prints. These are Christmas gifts and would like to receive my second print. I have left messages twice but have not received a response. Please respond

**Further Update:** The items were eventually shipped (unconfirmed delivery), but to the original address, despite my request for a change to my holiday address. I was assured the change had been made. A week later, I received a shipping notification indicating delivery to the original address. Consequently, the package is presumably delivered and exposed to winter weather for two weeks until my return from the holidays. This situation has resulted in a lack of gifts for two family members, likely damaged prints due to outdoor exposure, and no resolution from the company. My request for a refund was met with repeated statements of understanding my frustration, as other's have mentioned 'dripping with word salad' but an assertion that the matter was "out of their hands." A suggestion was made to have someone "pick it up from my doorstep." I am extremely frustrated, disappointed, and feel this entire process has been unsatisfactory. I do not recommend purchasing from this company. Due to the refusal to acknowledge any responsibility or provide a refund, I will be initiating a chargeback with my credit card company. *Update: The company contacted me the following morning, expressing their disappointment regarding my negative review, citing their status as a small business. Shortly thereafter I received both digital images for editing. I am currently awaiting the edits and hoping to receive the product in a timely manner. **Original Review:** Unfortunately, reaching out via Trust Pilot is a final attempt to resolve this issue. I am prepared to revise my review if the company provides a satisfactory response. Currently, it has been one week since my purchase of the BOGO offer. After four days (the promised timeframe was 24 hours), I received one design for review. I submitted edits and have not received any further communication despite multiple follow-up attempts. Furthermore, I have not received any response regarding the second design. Emails sent to their account have bounced back, and messages to their Facebook account remain unread. This is particularly frustrating given their marketing promises of timely results for holiday orders placed by a specific date.