capitalonetravel.comReviews of capitalonetravel.com

Poor…Worst… Agents and even the supervisor don't know what they are doing on refund, cancellation or rebooking of flight, They are like robotic staff in the office. Called them 6 times..waited on the line almost hour..nothing happen on our ticket…forfeited almost 1800usd. I will not definitely recommend them!

Capital One charged me $101 more to book a car than it would cost to rent from the company. Their reason was it was a business fee for doing the booking. Using this service to book a trip has so far been much more expensive. I'd advise never to use it and book direct.

They r the WORST OF THE WORST.THEY BENEFITS SAY THEY COVER FOR DELAY CANCELATION ETC AA DELAY MY FLIGHT TWICE WITHIN 2 HRS THEN CANCEL MY FLIGHT THEN REBOOK MY FLIGHT FOR ANOTHER AIRPORT 45 MINUTES AWAY FROM MY ORIGINAL WHEN I SAW THE EMAILS I CONTACTED CAPITAL1 TRAVEL ONLY FOR THEM TO TELL ME THEY CANT DO ANYTHING BECAUSE THE AIRLINE REBOOK BUT IM LIKE CAPITAL1 SHOULDNT U BE THE 1 TO ACT ON MY BEHALF THE REPRESENTATIVE SAID MISS I WILL TRANSFER U TO THE BENEFITS DEPARTMENT I ASK Y WOULD U I KNOW WHAT MY BENEFITS R AND THAT IS Y I CALLED U...SHE PUT ME ON HOLD N TRANSFER ME. JUST FOR THE BENFIT DEPARTMENT TO BE REPEATING WHAT I KNOW BUT NOBODY TALKING ABOUT REFUNDING REIMBURSING ME...MY QUESTION IS WHAT IS THE PURPOSE OF CAPITAL1 TRAVEL DEPARTMENT

Has anyone else had this experience??? I'm unable to book Delta flights through the portal. Each time I try I get a message stating either: 1) there are no seats available for one flyer or 2) the flight is no longer available at the posted price - and it sends me back to search again. I've talked to their phone reps numerous times. They can't seem to help. It's been a huge waste of time and I'm not able to use the points I've accumulated.

My wife and I paid for seat selections on flights to New Zealand. Capital One Travel failed to provide those seats and refused to remedy it with the airline (United). So we had to buy assigned seats again directly with United. Then started the long and time consuming process of getting a refund from Capital One for the product they never provided us. Wasted 5-10 hours between my wife and myself to get a refund. All for the amount of $99. Capital One Travel has obviously never heard the adage "the customer is always right". Do yourself a big favor and book your travel elsewhere.

Very bad customer service, I was checking to how to use credit on hotel booking and by mistake i click on booking and I called right away I called to capital one travel i made mistake please cancel my reservation, same time they said yes , we will take care but after capital one charge me full amount and didn't help me out with my $$, Lost huge amount with capital one. very rude supervisior .

We have now booked a flight and car rental with Capital 1 Travel. Both times, the online portal did not work for us, and we had to call to complete the transaction. It took us way toooooo long to get the job done. We had to demand to talk to a supervisor who ultimately was very nice and helpful, but not a fun process.

Never ever book with this garbage portal. Customer service is absolutely terrible. Each rep I spoke has different ways of doing things. Depends on your luck totally. Summary is I booked a international flight from LAX and with in an hour I tried to cancel and was hit with $184.71 cancellation fee. As per department of transportation all flights originating from USA are subject to free cancellation for 24 hours. So i called customer service and rep confirmed the same, he said will connect with supervisor (kim) and she understood my concern and was willing to help. Said she would contact the airline and put me on hold. Told me airline told to call back after an hour to get an update. She asked me to call back and some one will help as her shift is ending. So I called back again after 2 Hours and got connected to a supervisor named Ryan who dont give an absolute shit and continued to say that all airlines wont follow and he cannot do anything about it. I told him that last rep told she will contact airline again after an hour and he said NO. He continued to say that I didnt read terms properly and asked me to deal with it. When I asked him to have a conference call with airline he refused to do it and said its not possible. So i ended the phone call and contacted Airline directly and asked to cancel the reservation and they said I will get a full refund as it is under 24 hours and asked me to contact capital one as they are the ones who process the refund. Called CO again and was told if it was processed from airline then i will get back in 7-10 days. Asked for email confirmation and he said they cannot send any email as cancellation is from airline. As of writing this review, havent received refund yet. And this guy RYAN who is the supervisor need to be taught on how to deal with a customer in amicably solving the issue. Never booking again on this junk portal and might well as cancel my CC with them.