The two stars are for costumer service
The two stars are for costumer service. They are very nice and try to help you when you have a problem, but the dispute dept. and back office over the dispute dept is of no help at all . In fact I do not believe they even read the 25 pages of Documents I sent in to prove I did not receive what I paid for with the BBVA credit card. They make you wait 3 months for nothing at all if you are charged for a product you do not receive, or receive defective and unacceptable. Then they tell you there is nothing they can do about it so you go to other depts and they appeal it , when they do nothing about it it goes to the back office where they are supposed to be over the dispute dept, but they do nothing also. I doubt they even read my docs. Very upsetting process. My insurance co. made one phone call to the co. and settled it immediately. My money was returned with absolutely no help from BBVA. Stay far away from this card no matter how much money they offer you, they do not have your backs.
By Deborah S.