Cape AirReviews of capeair.com

Agents hide, lie about plane already departing way before scheduled time!!!! This whole operation is a scam. They need to be shut down

Boston to Bar Harbor kap1833, delayed, delayed again, delayed again. Board says its supposed to have left but we haven't boarded. No idea when or if it is leaving.

Scheduled to fly from Boston to near our home in Rutland, VT. The flight was initially delayed because of reported impending weather and then ultimately canceled. Another passenger was scheduled to fly back on July 18 as well, and he and we began looking, with no success and no assistance at all from CapeAir, for options to rent cars to get back to Vermont. When we tried again to reschedule our flight back to Vermont, we were told that the soonest that they would be able to fly our family of 4 home would be on July 26. When we asked what we were supposed to do for food and lodging between the for the next eight days in a very expensive city, the ticket agent just shrugged. We asked about alternate ground transportation and were told that, because there was weather it was no longer the airlines responsibility to get us to our destination. We could either wait until the 26th to go home or find our own way home. The airline representative then indicated a limo company that they use for ground transportation to Vermont. Deciding that paying for our own, transportation would be less expensive than trying to find a hotel room and food in Boston for the next eight days, we called the limo company and paid over $800 out-of-pocket to get ourselves and one of our fellow passengers home that evening (Cape Air didn’t care one iota what happened to him,) To no avail, I have contacted the airline to see about getting reimbursement, and the airline response even conceded at one point that one of their options, even in the event of weather related cancellations, could have been to offer us ground transportation. However, because the cancellation was weather related, they are still stating that we, as the customers should still bear all of the financial and logistical cost of getting ourselves home. I We would have been better off driving to Boston, and if we thought they could be so unreliable and duplicitous, we never would have played airline Russian roulette. Apathy has defined our entire experience with Cape Air’s customer care team. In short, don’t book this airline unless you reserve an extra $1000 to arrange alternate transportation when they abandon you. They won’t get you there and they just don’t care.

Booked a flight which required using Cape Air as a connecting flight. When arriving from the first flight, no attendee. Boarding pass not available, just a time for the flight. Checked in twice…no one at the ticketing booth. Came at listed time and they said the flight had left…the plane was literally outside and directly with the miscommunication on their part made no attempt to correct it/call pilot. Easy enough to have on a notes for check in. No care and no customer service on a puddle jumpers to hell. On Thanksgiving no less. Take a rental car.