Excellent customer service
Excellent customer service, they were very courteous & accommodating. Will definitely recommend!
By Lissa
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
463 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The One-Stop Shop For Every Graduation, from our warehouse direct to you! At Cap And Gown Direct, we care about each and every customer by offering value and convenience in ordering graduation products. There is no tiered pricing for 1 set of cap and gown to 100 sets, because we offer the bottom price plus shipping & handling. There's no more waiting for months for your graduation gown to be shipped to you- our standard shipping takes only 3-5 business days to arrive anywhere in the U.S. We make things simple, affordable, and reliable. Place your order online today, or contact us at [email protected] if you have any questions!
CapandGownDirect.com (capandgowndirect.com) has 463 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
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Excellent customer service, they were very courteous & accommodating. Will definitely recommend!
By Lissa
I love April. She’s so helpful and so kind. This order came way before expected date and the material is amazing. Beautiful bright gold cords. The gowns and caps were well stitched and folded nicely. All diploma covers were written perfect. I loved the shipment so much that I placed a second order. Please people order from them, this company really values their customers and always available to answer questions and help make the process smooth for us.
By Sassou
Came in perfect! Exactly as discribed.
By Pamela W.
Cap and Gown Direct is the highest quality for regalia related to graduation. The caps, gowns, and tassels supplied by high schools and universities (even Ivy League - not kidding!) don't compare to these. If you want a disposable, wrinkly mess that you can't iron, go ahead and use the ones the school supplies. If you want something *for the same price* that will look great in photos, comes in exactly the color you need (pay attention to if you need matte or shiny - I think matte looks better in photos), and is constructed so much better, you're in the right place. Customer service is top notch, shipping is reliable and speedy.
By Joan F.
very satisfied with complete process from ordering to receiving in just a few days.
By Doug B.
For the price the gown is excellent. I was very satisfied with my purchase.
By George
I was so pleased with the services they kept me informed of where my parcel was though it was coming from USA to UK it was here without 4 days. Perfect customer services and the quality of the gown was absolutely fantastic. I'm impressed. Dr.Jossine
By Jossine
Exactly what I was hoping for and more. I even forgot to order honor cords and costumer service was able to put it right on my order without having to put in a separate order.
By Jamie