Thank you
I really enjoy the quick shipping and quality of the canvas!
By Wandering Nomad P.
Response from Canvas Factory· Nov 1, 2018
You are welcome! We look forward in your next project with us. :) Rory
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
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501 reviews
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Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Canvas Factory (canvasfactory.com) has 501 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
501 approved reviews, newest moderated first
I really enjoy the quick shipping and quality of the canvas!
By Wandering Nomad P.
Response from Canvas Factory· Nov 1, 2018
You are welcome! We look forward in your next project with us. :) Rory
very nice job....will do more business with you in the future.....thanks!
By bill
Response from Canvas Factory· Oct 29, 2018
You are welcome Bill. Looking forward to more projects with you soon!
I am in love with my print from Canvas Factory and will be posting a full review on my blog. The work was gorgeous and the best of any canvas print I have ever had. Loved it and will definitely be back for more!
By Melissa C.
What a Joke 3 weeks after paying and received nothing. Customer services just repeat that I cant have a refund and tell me that my print isn't even printed. I feel ripped off and mocked at the same time. Your pitiful excuse below only make things worse. How do you thiink this is good business. Just give me a refund and i will order my print from a company that is not a rip off company. You offered me in a full refund in astated in a previous message which i exepted. Now you are going back on you word. I dont need you product as it has taken even now 24 days and i have not recieved it. I have now ordered from another company and would like me refund as you offered. Here is you message please honour it. "Although our refund policy specifically states we will only offer a replacement in the event of a missing in transit, I will be more than happy to offer you a refund as you have missed your special occasion. OK so you have told me ""I will be more than happy to offer you a refund as you have missed your special occasion. "" now you are saying that this sentence is out of context and you are sneaking out of this. How can that sentence be out of context of anything. it is totally clear Let me repeat "I will be more than happy to offer you a refund as you have missed your special occasion." its a simple show of good will and now to add insult to injury you are taking this back. You are not a good company. You are dishonest and unprofessional. Its is now 25 days since I have ordered and I have received nothing apart from poor excuses of why I have not revived my product. After offering me a refund then you take it back. I would suggest nobody ever should buy anything from Canvas factory as the way I have been treated is beyond disgusting. No product, no refund and lies. Just to update once again it is now 26 days since I placed my order and Paid and still no product has arrived. I have asked for a refund and as I wrote earlier a refund was clearly promised then taken back under the premise of I read the reply out of context although any one with any sense would understand that clearly this is a promise of a refund. To yet again Quote the reply from Canvas factory Service manager Amanda Gordon..."I will be more than happy to offer you a refund as you have missed your special occasion. ""... then when I accepted this offer of a refund it was declined. So 26 days after I ordered a canvas print from Canvas Factory I have received only poor excuses, false promises and Lies. In my experience this company cannot be trusted. It is now 29 days and I haven't received the product I paid for. when will it arrive???
By martyn
Response from Canvas Factory· Nov 5, 2018
Hi Martyn Unfortunately you have read my response out of context with the previous paragraph, which states " At present we are investigating your order with the courier company, and if it is deemed as "missing in transit" I am more than happy to offer you a refund. In the meantime please make yourself familiar with our Terms and Conditions and Shipping Policy, both of which you have agreed to when placing your order. I will clarify once again, your order was shipped 4 business days after you placed it. I have also reviewed all communication you have had with our company and nowhere did you mention a special date or ask us if we could deliver by a certain date. We note a delivery was attempted on the 3rd November. I am getting quite tired of your accusations of being sneaky and lying to you. We have an excellent reputation and we work hard to keep our customers happy. We don't randomly pass refunds just because a delivery is delayed or because the delivery date is past a special date that you failed to mention to us. Kind Regards Amanda Gordon Customer Service Manager
Excellent customer service! My picture was too blurry and they walked me through it!
By Cheryl
I reviewed Canvas Factory on my blog - Here is an excerpt of the details from Katherines Corner, in the Home Product Reviews Section. Truly the most difficult part is deciding which photo to use. The whole process is easy. Make your canvas size selection, make your finish selection, I chose the wrap around canvas ( no frame needed). You’ll receive an email letting you know it’s time to review your image. I clicked the confirmation and less than one week later my new home wall decor arrived. I get a lot of sweet comments on it too. I'll be creating some for Christmas gifts this year. Side Note- Don’t hesitate to ask them for help if you’re not sure. It is a pleasure to give them five Stars!
By Katherines C.
Response from Canvas Factory· Oct 30, 2018
Thanks for the vote of confidence Katherine. :)
I love the canvas print from Canvas Factory. It was delivered quickly and the quality is wonderful. I will order more in the future.
By Kristy D.
Response from Canvas Factory· Oct 17, 2018
That is awesome Kristy. We are looking forward to doing more projects with you as well. :)
Great shop, easy to use, product is amazing and I love how it came out.
By Amanda
Response from Canvas Factory· Oct 17, 2018
Thank you for the kind words Amanda!