good
service was good, was kept informed of progress
By joseph F L.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
501 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Canvas Factory (canvasfactory.com) has 501 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
501 approved reviews, newest moderated first
service was good, was kept informed of progress
By joseph F L.
Quality was great compared to another company I used recently. The acrylic was much thicker.
By Charles
Great quality. Well made. Fast delivery. Have several acrylic photo collages and plan to add to my collection over time.
By Mary G.
Did not realize order was processed in India, but the quality was good- the 12x16 was just shy of those dimensions, but I think I can make it work in the frame.
By JulieS
Original review: 1 Star Still no product after three going on four weeks, multiple chats with CS, no progress. Thinking about refund. Edit: As of June 13, 2024 - 3 stars The replacement canvas arrived today. Almost a month and a half after the original order was placed. CS still not particularly helpful. The actual product is good and what I was hoping for. Overall experience bumped up to a 3*.
By Anonymous O.
Response from Canvas Factory· May 28, 2024
Hi Anon Thanks so much for your patience. A replacement order was shipped on the 31st May. Please check your email for tracking details. Once again apologies for the delay. The first item was deemed missing in transit. It's incredibly frustrating when this happens. Kind Regards Amanda
You guys really brought it home for me. I couldn't get my special image done on metal anywhere else but you guys got it done and it looks great thanks
By Todd
No real time tracking update and slower response for the delivery/cargo info to us. The rest is fine, thank you
By Isabel I.
Response from Canvas Factory· Jun 5, 2024
Hi Isabel, thanks for the feedback and I am glad to see your item has been delivered. Kind Regards Amanda
Thank you for getting the Mother’s Day canvas portrait ready in time for my wife. She really loves it.
By Ralph D.