Canvas is on cardboard, not wood
The print is very nice but after hanging on my wall for 3 days the backing type off and it fell off the wall. The canvas is on a cardboard frame, NO wood. Any humidity in the air will wilt the cardboard.
By Cheryl T.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
501 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Create beautiful canvas prints from any photo. High quality materials and 100% satisfaction guarantee. Low prices with 70% off RRP storewide. Made in Australia.
Canvas Factory (canvasfactory.com) has 501 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
501 approved reviews, newest moderated first
The print is very nice but after hanging on my wall for 3 days the backing type off and it fell off the wall. The canvas is on a cardboard frame, NO wood. Any humidity in the air will wilt the cardboard.
By Cheryl T.
When I asked to have the order expedited I received it in plenty of time for a funeral. In addition, the quality is top notch. I should know, I run a small graphics business but I needed a larger format than I can print from my own shop. Well Done!
By Brian J.
Haven’t even received the order yet. Disappointed
By Helaine F.
Response from Canvas Factory· Jan 4, 2023
Hi Helaine, I am sorry to hear your order has not yet been delivered. Your order is currently in transit and will be delivered soon. Please be advised you ordered after the cut off dates for a Christmas delivery and unfortunately the carrier network is very congested due to the high volumes over the Christmas season. Our Christmas delivery time frames can be found here - https://support.canvasfactory.com/hc/en-us/sections/115001836047-Shipping-and-delivery-of-orders Kind Regards Amanda
The finished product was extremely well done and professional. It arrived just in time for a special Christmas present. The image evoked a special memory for that person.
By Robert C.
Well, you asked, you already know the answer. You may manufacture in the US but using PayPal Australia for payments is ridiculous, you must have lost many customers this way. I finally gave up as my bank blamed PayPal, PayPal blamed my bank.
By Steven W.
Response from Canvas Factory· Dec 28, 2022
Hi Steven We appreciate your feedback regarding this. Our business is primarily based in Australia and all international payments do use Paypal. Your feedback is noted and passed on to our Management team. Regards Rory Customer Service Manager
Have used this company several times. Have always been pleased (beyond expectations) of the finished project!
By Carole from R.
I got great results on two separate orders. Very happy with quality, price and speed.
By Kraig D.
Hello there lads, I just wanted to say how pleased I am with my order, you’ve outdone yourselves and ill g by e giving my family a lovely Christmas gift of my parents who have long passed on. I’ve used your service before and will most certainly be giving you more precious photos to be processed. I wish you all a very happy and restful Christmas & all the best for the new year, Very Best Regards, Marty
By Marty