Canvas FactoryReviews of canvasfactory.com

The canvas is exactly what I wanted. It looks really good from just a photo on an iPhone. I really love it.

I ordered 2 "traditional 8" format Acrylic wall hangings. The process to design and order the product was easy and great. I also purchased the extra designer service for both items. I was fairly disappointed today when I received the product. All of the pictures are very grainy, almost like they were printed off of a printer that was running out of color. I printed them off of my own printer at home prior to ordering them to make sure they looked good together, and the ones from my home printer, printed out better than the actual product I ordered. These pictures came from high resolution cameras, and it is the same visible graininess in every single picture. This is REALLY disappointing. I could get less grainy pictures printing them off from my printer myself and hanging them in frames on the wall instead. I will reach out to the company to see what they say. UPDATE 7/15/2023: I have sent photos of my received product to customer support at Canvas Factory and they are re-printing/sending my order. They were very prompt and professional in responding to my complaint. I will update my review again once I receive the new wall hangings. UPDATE 7/29/2023: I received our replacement wall hangings, and the quality of the pictures are actually worse than the first ones we were sent. The graininess of the pictures is even more prominent, and the pictures are even blurry now. I wish this review forum allowed me to post pictures so that I could show you all what I have been sent. I truly wish I was making this up, VERY DISAPPOINTING. Sadly, I will be requesting a full refund at this point. Good luck to you if you still choose to order acrylic prints from this company. The only saving grace was the responsiveness of customer service, hopefully that holds up when I request my refund! UPDARE 8/14/2023: I had resent pictures of my second set of acrylic wall hangings and customer service has issued me a full refund for the defective product without any hassle. I am saddened this did not work out, but very happy for the great customer service I received when it did not.

I was worried that the filter I used to process my photo for enlargement was not going to work. I submitted it anyway and hoped for the best. Your people were quick to verify my fear upon review. I was contacted quickly with a suggested solution, and it was applied it to my photo with spectacular results! Not all companies have this type of customer service...I know from past experience. Will definitely do repeat business with Canvas Factory.

Canvas turned out amazing but, I was unaware that it would be shipped from Australia (I’m in the USA). Took about 2 weeks to be delivered. Support was amazing and very responsive.

Very satisfied with your service, support and product I purchased. One suggestion I would make relates to paint by number canvas purchases. In addition to creating the PBN canvas, a paper copy would be nice to refer back to when blending colors and over painting the printed lines.

You always do an amazing job. I know I can rely on you to do justice to my photography.

Canvas Factory staff went above and beyond to make sure the gift I was sending was absolutely flawless. Totally love Canvas Factory! I’ve never had a bad experience with them.

Very good always