Sunday, November 8, 2026 · Customer reviews of US businesses
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792 reviews
Cannon SafeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cannon Safe is the industry leader in safe manufacturing. For over 50 years, Cannon Safe has dedicated itself to people. We are committed to growing our employees to their highest potential in order to manufacture the best products, worthy of protecting your valuable. Whether you are looking for traditional home safes, home office safes, or gun safes, Cannon has you covered.
Cannon Safe (cannonsafe.com) has 792 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
792 approved reviews, newest moderated first
once I found a contact telephone number I didn't spend long in cue before a call back. Working with Frank S. was easy and his patience with me was appreciated. We're still working on the issue and I'm confident it'll be resolved shortly.
By Dennis E.
keypad quit working was locked out of my gun safe called Cannon support I ordered a new keypad waited for ten days with no response no tracking number just silence on their end I called back to ask about the tracking number and when I was going to receive it they said it was a shipping problem I ask to be connected to the shipping department they said that they did not have the ability to do that and just wait so I went to my local locksmith shop and they fixed the problem for me call back to cancel my order and was told all sales are finial can't cancel and no refund never again will I buy any product made or sold by Cannon safe's again and (BEWARE OF THIS COMPANY) YOU WILL GET SCREWED
By Rush F.
Toni the Cannon rep was super helpful and very easy to deal with. She was professional and extremely courteous. It made my call so nice and easy as she to handled my situation. She’s very knowledgeable about the Cannon products. ***** 5 Star !!!!!
By Bob D.
Just a few minutes conversation, and explanation of the problem i was having, the online technician pin pointed the problem, told me what parts I needed, how to replace parts, and created a parts order and payable invoice to order! Thats 5 star Service these days if you asked me!
By L M.
I was having trouble finding the factory unlock code since a manual was provided by the retailer I purchased from. Within 5 minutes of calling, Frank S had me ready to roll and reprogrammed the lock. He also went ahead and emailed me a copy of the correct manual for future reference. Easily my best experience with any customer service representative in recent memory!
By Bryce P.
Customer service is not that good. Takes several days to respond if they respond. Had to buy a new key pad bc I needed proof of purchase and where I bought it from went out of business so I couldn’t get it. If they carry a life time warranty then why do I need proof of purchase??
By Keith P.
I purchased a Cannon safe several years ago. This fall the lock failed and I was unable to get into the safe. I opened a support ticket with Cannon on October 21, 2025. After receiving no response two weeks later, I made another inquiry. And now as of January 7, 2025, I still have not received a response. Nothing. Radio silence. This was my last Cannon product I will ever buy.
By Kevin
If I could give zero stars, I would. We bought a large Cannon Executive Series safe from Costco in 2017. This past year we were having issues with the safe not locking. I submitted an inquiry in August of 2025 and they requested a video and copy of my receipt. I sent that in September 2025. Three months have passed and my issue is not resolved. I have sent so many emails with no resolution. I was told a part was ordered back in September, which I have yet to receive. I can't even get anyone to give me a status update on that. I have called the number and sit on hold for hours with no one ever answering the phone. This is the absolute worst customer service I have ever encountered. Do NOT buy from Cannon.
By Crankyblond
