candyland.casinoReviews of candyland.casino

Scam I won $670 they won't pay me out because I won it on a free chip

Worst gambling site I’ve ever played at and I’ve played at A LOT. I won $500, went through a very lengthy verification process that records more documents that I think is personally necessary. Took over a month to receive my winnings and when I did I only received $150. They said they’re policy states you can only win up to 10 times the deposit amount. Absolutely absurd. Coming up with anything to make sure customers get the least amount possible. Will never play here again and neither should you. Spend your money elsewhere.

Awful casino, do not pay out winnings, after 7 days of 2 pending withdrawals they then told me I needed to provide documents even though they already verified them previously. The second withdrawal I won £350 and when I tried to withdraw they said I could only withdraw £50.14 and then proceeded to tell me I could not have that either due to it being “bonus winnings” and “every customer is allowed to cash out bonus winnings once in their lifetime” still waiting on any money from them but emails and live chat are useless. Only time they seem to cooperate is when you are depositing!! STAY AWAY DO NOT PLAY!!! Will be reporting this company to the gambling commission.

THEY WONT PAY LARGE WINNINGS - DO NOT DEPOSIT ANY MONEY!!! The company won’t pay any large winnings as in my case, after I won €10k they fraudulently claimed that the money I used was part of Free spin bonus and therefore I can get only €350. After I showed them Account history report , that clearly shows No bonus money was used, they just ignored what I was saying , constantly saying “we sent you all info in the email” Please note, that all card payments are being processed by breaching MasterCard & Visa Rules as payments are for non gambling merchants and therefore can easily be Chargeback for “items not received”

This casino refuses to pay out. I was told I needed to have my account verified. I did that. I was told it takes 12 days to process withdrawal. I waited that as of today I’m asking where is my withdraw and I was told that a manager would get back to me via email about my withdrawal, why??? I did everything I was supposed to and yet and still no payout please don’t waste your time here! This casino is a sham, They are fake and they’re just here to take your money!

I made several sizeable deposits to Candyland Casino after a month of breaks and then a few months before that. When I had lost for a while, I asked what the terms were for redeeming my comp points. They came out and said that because I was a VIP they were approving a "10x redemption" for comp points for me. I had $966 comp points and they confirmed it was 1x rollover and then it was a max of 10x that for redemption. I WON and got to the $9,660 mark. They confirmed that I won that much in chat and then via email. After I started asking about withdrawals they came back and tried to say "well on our website it says $100 max so we did you a favor" and then told me I needed to be "active" and deposit more and participate in promos if I wanted my money. Mind you NONE of this was told to me up front when they took ALL my money before that. To date they've only given me $1000 of the money I won. They keep telling me I have to be active and deposit more to get the other $8,660. This is BS. They gave me the terms and made the exception. Now they're repeatedly telling me to deposit more money before they give me what I rightfully won. Here is the email proving it. They were supposed to cash out the other withdrawals and they instead did only half of 1 of the 3 pending. They absolutely confirmed in email and chat that I won the entire $9,660. Now I am fighting to get all of my winnings before I will go and spend another penny on their website. They're making it seem like they're doing me a favor by stealing $8,660 from me. It's so messed up. Here's proof of them admitting they won't pay me and admitting that I won another 9000... please help! This is crazy. Edit: 10/10/25. Yea you waited almost a year and a half to reply. You guys took my money so I closed my account. Now you want me to publicly post my personal info. You can message me if you want to actually help but it’s been WAY TOO LONG and you’re just bull-sh*tting that you want to help anyways. If you want to help, the send me all my deposit money back through ACH today. Freaking liars. NO ONE USE THIS SITE. THIS IS A WARNING. THEY WILL TAKE YOUR MONEY AND NEVER PAY OUT.

At first glance it seems like a nice casino, but from the moment you want to withdraw winnings, customer service is not available. How is it possible in 2024 that it supposed to takes 16 days to het yor money? It remains to be seen. This smells like fraud

Casino was very friendly and helpful on any questions I had and when it came to me withdrawing my winnings, things couldn't have went any smoother, they did everything they said they would do and got me my winnings very quickly. A+ casino in my experience