CanassistanceReviews of canassistance.com

Presque 1 an à attendre une reclamat6de billets d avion qui ont dû être annulé suite à un avis médical. Toujours plus de documents demandé, aucun suivi pour clore le dossier je dois passer des heures au téléphone pour un montant ridicule à rembourser. J ai de la difficulté à comprendre pourquoi Banque Nationale utilise cette compagnie pour les assurances de leur carte de crédit. Ils ne sont pas de bonne foi et malhonnête. Mérite d être dénonce à l autorité des marchés financiers. Terriblement malhonnête. Dommage.

twice submitted a claim, they all the time got back with excuses to add more and more info which had been submitted previously. I called 3 times, each time you have to wait for one hour online, absolutely terrible service and useless. Have ben waiting for one month to get reimbursed and still haven received anything.

no processing claims, chat unavailable always, confirmation documents only sent in French, don't replay to emails. They are a Scam. The worst

I have been trying for over 1 year to have my Blue Cross claim reviewed and unfortunatly they wash their hands of dealing with their claimants and use Can Assistance as their claim adjusters. Never have I ever encountered such an inefficient and incompetent organization that is void of any communication abilities and clueless when it comes to processing a claim. All requisite info has been provided and I have been asking for an escalation of my claim. Impossible to speak with an adjuster, just front line phone operators. They deserve a negative star.

Never again will I be getting travel insurance from this company. I have been dealing with them for about 8 months now and they lack communication. I still haven’t received any communication where anything is at and have received no money through them. To get a hold of them is another issue. Would not recommend. It takes up so much of your time just to submit everything. Then you have to wait 30 days (business days) in order to contact them to see where your insurance is at. When you get through they always say something is missing. It seems like they want you to give up on getting your money. Don’t give up. Keep fighting for it. Just don’t buy travel insurance from them again.

I wish we could give negative stars to this joke of an insurance company. On our winter trip to the US, my wife had a tooth break while eating soft food. We had no choice but to have her tooth fixed as we were going to be in the US for another month. When we submitted our claim, it was rejected because she "voluntarily introduced food into her mouth". It has to be a direct, accidental blow to the mouth or a fractured or dislocated jaw requiring setting. Beware of this company. Hard to believe that we buy dental coverage which doesn't cover you. Also, be prepared to spend hours on the phone waiting.

I have taken countless trips, insured every time with AMA travel insurance. this is the first and last time I’ve tried blue cross insurance - serviced by Canassistance. I have NEVER had a worse experience. It truly feels like a scam from the first moment. It’s insane. Too long to tell but stay away!!!! Buy AMA never had a problem with them.

Zero stars. Absolutely horrible. Claim delayed ongoing without cause. Paperwork in abundance, more than required to be fair. Medical care reimbursement for doctor visit on vacation. Easy, clear cut, and covered. Made claim in April and ongoing delays. Have had to call a dozen times . Then they paid wrong person/ account and admitted mistake yet made me wait for 10 days for their stop payment . Not even sure how that that is legal quite honestly. I am still waiting for reimbursement in August . No apologies, no accountability. They asked if I wish to resend the bank information??? They had the correct information and admitted it went to the wrong person, not entirely sure why I would have to resend the same document that the person I was speaking to was looking at. I said please just cut me a cheque and be done with this. August 1, still not cheque. I cannot believe how awful this situation has become. This is rightfully my money. What if I didn’t have the money to pay the bill? What if my bill was thousands vs hundreds. Absolutely telltale how awful this industry is, grotesque. Tomorrow I will call for the 8 th time for details as to where our payment is. What a joke, too bad it isn’t funny !