CanassistanceReviews of canassistance.com

Pire compagnie ne rembourse à peux près JAMAIS au consommateur. Pire Compagnie almost NEVER refunds the consumer.

Had to wait for an hour on the phone, coupled with a horrible automated phone service, and a website that claims there is a live chat when there clearly isn't. Terrible company that needs to do better

We had a vacation in February 2026, I fell ill in Mexico after 3 days, triple infection. The hotel had physician and nurse services on site. We began the process in March. It is Now October 2026, and the claims have not been processed. My wife has called multiple times, and they basically tell her that she did not call. That we are missing additional documents and proof for processing. Even though we submitted all the requested documents. But no agent contacted us to request any additional items. Here we are 7 months later , still dealing with this issue. Be prepared get additional travel insurance through reputable companies.

Attente de plus d’une heure et pas de réponse. Tout ça alors que j’ai déjà un no de dossier fournit par Canassistance qui m’a demandé de les appeler pour qu’ils m’envoient ce formulaire à la fin de mon traitement. Et bien évidemment, aucun clavardage offert. Dommage qu’il n’y ait pas la possibilité de noter 0.

Two weeks after I submitted all of the requested forms online, I received notification that my Trip Cancellation claim had been completed. Two days later the total claimed amount was deposited into my bank account. Was pleasantly surprised at how quick the process was.

Waited 3 hours on hold to clarify the confusing forms for an online claim and gave up.

the wife had care Jan7 2025, I am getting notices that I owe money, this is the 4th time I have contacted can assistance each time its at least 1 hour wait last two times over an hour. the one time some answered me they would take care of it. well over 1 month ago. still getting nasty letters from the hospital. this is the worst company I've had to deal with. On hold now for over 1/2 hour this is unacceptable I hope green shield fires them. ps your calendar wouldn't let me put in the date which is 2025 01 07

I would leave zero stars if possible. Absolutely the worst customer service I've ever experienced. What a terrible company. Avoid if possible. I'm stuck since my main provider sub contracts my travel service through this joke of a company.