Excellent service
Amazing service from Campaign Monitor. They responded very quickly and solved the issue that I was having in no time!
By Ben P.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
190 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Campaignmonitor is listed under Internet & Software in San Francisco, California.
Campaignmonitor (campaignmonitor.com) has 190 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 138 reviews with 5 stars · Clear filters
Amazing service from Campaign Monitor. They responded very quickly and solved the issue that I was having in no time!
By Ben P.
Excellent customer service experience, highly recommended
By Rebecca L.
Daniel from CM support went above and beyond to satisfy and pleasantly surprise this long term loyal CM client ;-) Thank You Daniel and CM for another great story in our relationship!
By Th O.
Thanks for the strong technical support from Ray but also from other tech support members in past. Campaign Monitor is a great platform that works well and it's backed up by great support. My goto for email newsletter management.
By Richard M.
Campaign Monitor's support team provided a timely, thorough, and polite reply to my inquiry. Great job!
By Julie F.
I've been using CM for many years and am very happy with it. They also keep implementing improvements and making it easier to use. Their customer service team ranks as one of the best that i have experienced. Response time is super quick and their solutions to resolve an issue is relevant useful and delivered with kindness. I totally recommend Campaign Monitor. Suzy
By S. W.
I accidentally included a preview link in a survey email, meaning people could complete the survey but the results would not be captured. As soon as I realised the mistake I used the help-bot which put me in touch the support team. Ray responded quickly and swapped out the dud link with the correct one, and we didnt lose any survey results.
By graeme W.
As an agency account user I've used Campaign Monitor for many years and have found it to be the best solution for marketing email either when building custom coded solutions, templates, or using the excellent drag and drop builder for more basic email that can be easily managed by the client directly. Support is always exceptional.
By Gary H.