CalphalonReviews of calphalon.com

Calphalon warranty is junk. Tried to get replacement of pot and was denied because I had no receipt. Bought this set from THEM 8-10 years ago. Who keeps receipts that long? THEY should have had the record of purchase. Very poor customer service and second class cookware. C.Dill, Concord NC

Calphalons warranty is not worth the paper it’s printed on. I had a successful replacement a couple years ago for failed rivets and scratches in the outside of the pan. Calphalon changed their policy and now requires pans to be returned at customer expense for “evaluation” prior to issuing a replacement. This makes no economic sense- why pay a premium for a product with a warranty that will end up costing more over the long run in returns?! Boooo Calphalon. You just lost a 20 year customer forever.

Hardest material on earth but a bamboo spoon scratches it!!?? The lifetime warranty doesn’t cover scratches. Total. Complete. Waste of $600 for an 11pc set of premier non-stick. Started scratching in under a year. They won’t do anything for me. I bought an Analon Set years ago and used metal kitchen tools in them and THEY lasted longer. Sent the warranty people at Calphalon photos and they said their pans are not covered for scratches. I told them I replaced my kitchen tools with bamboo so they would last a long time. They said too bad, so sad for you. Nope. AVOID ALL CALPHALON products.

Terrible cookware!! Beware, didn't even last 1 year, we still have our no-name brand non-stick pans after 7 years, but the Cephalon Elite didn't even last 1 year. Ended up ordering through Williams-sonoma in Australia (an Australian website), but the "Lifetime warranty" only applies in the US. No warranty in Australia, even though sold on a .au domain website which falls under consumer laws of Australia but they're washing their hands of it! Disgusting, avoid them at all costs!

Have been dealing with warranty issue since September 2024. Sent pics of the damage. Have lifetime warranty on this set. Takes weeks for them to reply only to be asked more questions. Now, after all these months, they have gone silent again. This is totally unacceptable! You give a lifetime warranty - honor it! The person that rarely responds is Ahmed, Calphalon Consumer Service. Do better for your customers!

Customer service is horrible. On going issue just to get a lid replaced. Lifetime warranty. Waiting 3 weeks. About every other day they send me a new issue. Send a picture of the handle, send a picture of the bottom. Need a picture of the inside of the lid number. Which doesn't have a number. Next call will be to corporate. Sick of dealing with incompetence of some of their customer service. Need an form email to send out stating what pictures are needed and how they need to be taken with your claim number in the picture. Finally got my replacement with a apology letter enclosed. Started the claim Sept 3, received replacement Oct 7. Not acceptable

Brand new griddle pan defective after one use, problem persists and Calphalon ignores warranty claims and wipes the floor with accountability!

I ordered a air fryer oven they sent me the wrong item with missing parts I tried to return what was sent to me they said its non- returnable ? How can that be possible ? Was on the phone an hour with someone I could barely understand he said send pictures I did still have not heard from them DO NOT ORDER FROM THESE SCAM ARTISTS YOU WILL BE SORRY !