CALPAKReviews of calpaktravel.com

I bought a Hue Carry On case, went on one trip and the airport placed several stickers on the case. I tried removing them with over the counter adhesive remover. IT COMPLETELY DESTROYED THE FINISH. There is no customer service phone number. NONE. I emailed and got through the AI gatekeeper after several emails, never heard anything, emailed another inquiry, then received an email telling me that I should have checked the FAQ an not used an over the counter sticker remover and they generously offered me 10% OFF of my next purchase. TONE DEAF. They said that the finish is not part of their warranty coverage. They left a very upset customer with no recourse but to write this review and to tell all about this. NO CUSTOMER SERVICE. NONE. AND THE WARRANTY ON PRODUCT IS USELESS TO A CONSUMER. I am happy to report that finally a person read my review, and was concerned enough about the customer experience to remedy it by sending a replacement carryon. The replacement was not warrantied, however I felt this would have been the best course of action early on in the process, but a replacement with a warranty would have been what I would have hoped for. I feel there was an attempt by Calpak to remedy the unhappiness, and so I will update my review.

I'm writing a review here because I do not see mine published on the website and think the feedback I have is helpful for anyone purchasing the glazed collection. This glazed cherry carry on with the front laptop pocket was absolutely gorgeous out of the box and I could not wait to use it as my carry-on. That being said, it got scratched up so easily after a 2-fight trip. So many scratch marks from just being placed in the back of the car, and then in the overhead bins on a Delta Flight. I really wish I could upload photos here to give a sense of how bad the scratching was after 1 use, but now it just looks so worn that I don't even want to use it. I would not trust the larger versions to come out of the cargo hold as checked bags without scratches like this, probably worse I fear, which is a bummer because I was so excited to potentially complete this set. Otherwise, the bag is sturdy, so smooth to roll, and the laptop sleeve is just perfect for business travelers like me! I placed an order for a large sized bag in a different material and hope that it can withstand cabin storage better than the glazed collection.

Purchased the 15" laptop bag and it does NOT hold very much at all. After the laptop, a cord and small adding machine, I could not fit much else at all. (Not water bottle, phone, glasses and a couple snacks - everything I need for a day at work.) It's attractive, but too stiff & thin. Yet, they would NOT let me exchange for a larger product! Since it took over a week to arrive, I did not get the bag in time for my back-to-back spring break trips. (Was so eager to use it, but would've noticed then that it wouldn't work.) By the time I pulled it out to pack it for work, I was outside the exchange window. I haven't used it and, in fact, the plastic wrap is so difficult to get off that it is still wrapped around the zipper pulls. Also will note that I thought it would be white/cream, but it was actually a light brown-ish in color. Still pretty & neutral, but not what I was expecting. UPDATE: After further emailing and review, the company agreed to make an exception with my return. Very smart. I coul ddo a lot more shopping here. Will consider trying the 17" bag.