Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10 reviews
CALLSOULSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are CALLSOUL, a haven for sensitive skin—we believe that the price of beauty should never be pain. Our jewelry unites 100% ASTM F136 implant-grade titanium with effortless comfort, offering pieces that are hypoallergenic, waterproof, and tarnish-resistant. Just as true expression knows no boundaries, we bring you designs that are light as air and made to live in, empowering you to build your perfect curated stack.
CALLSOUL (callsoul.com) has 10 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10 approved reviews, newest moderated first
I've messaged and emailed with no response. There is a tracking number link with no tracking. And I've not had a dispatch email. If its not been dispatched then please cancel as it's not been dispatched in the promised timeframe. 6826
By Helen L.
WoW. This company is amazing. I wanted to change my earing for gold since it came back on sale. My order was already ship so they send me a second package free with all the earings I bought in silver. I love each one of those. Never saw a company like this. Will buy again for sure. Thank you!
By Valou
I don’t even know where to start. First of all, this company is very obviously drop shipping. Registered in USA but shipping from China? Yeah right. Secondly, I waited for two months for my order to still be missing a taper (i know you get it for free with a purchase but just don’t offer it if it’s not going to be in the package). Customer service is absolutely useless and you will run in circles with them to get some sort of explanation for what is going on with your order and their website. And it will take days. The only positive is the fact that their earrings are titanium and are super cute. But even then I feel like what you see on the website has more details and is better made than what you get, so this will be a one time purchase from me.
By Milica Đ.
Response from CALLSOUL· Aug 28, 2026
We’re truly sorry for the long wait, the missing 1.0 mm taper, and the frustrating experience you had with our customer service. Since your order included a 1.2 mm flat-back stud, we mistakenly arranged a 1.2 mm taper instead of the 1.0 mm taper you needed. This was our error, and we will send the correct taper and provide you with a discount coupon as an apology. We’d also like to clarify that while our products are manufactured and shipped from China, they are designed and produced by our own team—we are not a dropshipping company. We are registered in the United States and also have team members operating there. Thank you for recognizing the titanium material and designs of our earrings. That genuinely means a great deal to us. We understand, however, that the rest of your experience did not meet expectations, and we will work to improve our product consistency, shipping communication, and customer service.
The earrings they make are so beautiful! They are threaded so they are more secure! The company was really kind when I messed up my order and they really helped me out. 5⭐️
By lane M.
Non mi sono piaciuti gli articoli, una delle pietre su un piercing è saltata via dopo nemmeno una settimana, molto delusa, i design sono pure belli, ma la qualità è discutibile, ci sono rimasta male, peccato
By Jona C.
Response from CALLSOUL· Aug 28, 2026
Ci dispiace molto per quanto accaduto. Una pietra non dovrebbe staccarsi dopo così poco tempo e comprendiamo pienamente la sua delusione, soprattutto considerando che aveva apprezzato il design dei nostri gioielli. Vorremmo rimediare: la invitiamo a contattare il nostro servizio clienti indicando il numero dell’ordine e allegando una foto dell’articolo. Verificheremo subito il problema e le proporremo una soluzione adeguata. La ringraziamo per la sua segnalazione: il suo feedback ci aiuterà a migliorare ulteriormente i nostri controlli di qualità.
Did not realize this company sells earrings as singles so ordered 3 what I thought were pairs. Was very disappointed when they arrived and tried to return. Took a while to get a response but they offered to send me three more for free so I have three complete pairs. Really happy that they offered to do that and will probably order from them again now that I know they stand by their products and have good customer service.
By Charlotte N.
Response from CALLSOUL· Aug 28, 2026
Thank you so much for your understanding and for giving us the opportunity to make things right. We’re sorry that our single-earring listings were not clear enough and that our initial response took longer than expected. We’re delighted that you’re now able to enjoy three complete pairs and that our solution restored your confidence in us. We truly appreciate your kind words and look forward to serving you again!
Love the earrings from callsoul amazing quality very comfortable and they look lovely on
By Simran
These are my favourite flat backs. The installation tools make them so easy to put in and the little clover design on the back is so cute! the detailing is amazing.
By Zoe C.
