Call Management ResourcesReviews of callcmr.com

I would never recommend CMR to any business that values communication and integrity. They canceled my account without notifying me, then billed me for services I wasn’t receiving. When I asked for clarification, they said they'd escalate the issue to their GM and get back to me. That never happened. Nearly 2 years later, they suddenly decided to pursue legal action over the same balance. This could have been resolved with one simple follow-up email. I feel blindsided and betrayed. Steer clear.

Since they will not answer my calls or return them after they sold me on their service and took their first payment, I sent this email and the issue is still ongoing. I guess we'll get yet another "we apologize" review response but they are not sorry as it appears this is their way of doing business. Terrible company! I would avoid! Here is the email I sent to them and pasting here to warn others. No phone call response of course to this either. AGAIN, I did not authorize charges to my credit card. I just spoke to Lisa S who didn't have access to any of your system, yet she's answering the phone. Because of her incompetence, or intentionally targeted lack of access, she would not provide me the name of the account representative. I did not and DO NOT authorize this. Your service is terrible. You've caused me damages of $10,000. As soon as I discovered this, I immediately took action so that no calls would be forwarded from my business line to your service. I have NOT forwarded anything to your service since then. First, you stated I could download an App and get push notifications on my cell. This did not happen because your App is not in the Google/Android App store. You still do not have that App uploaded. For a "new system" it certainly has failed. Second, I was advised that I would receive emails as well, of phone messages. Again, your "service" has NOT done this either. In fact, when I looked on the website it clearly states the emails have failed to go through; yet, your IT Department has done nothing to rectify this--nothing! Third, I missed a client with a $10,000 retainer because of your breach of our contract. Please reverse any charges to my credit card as no service was provided. If so, I will consider our business concluded. If not, please advise so that I can hold you responsible for your breach of contract with at least $10,000 in damages. Lastly, until you are ready to be a company that is reputable and can provide the service you advertise, please do not advertise it any longer. This rises to the level of fraud.

No one answered phone No one communicates of your overflow After complaints of no answering our customers no one from your company took responsibility to tell us you were understaffed Then I was told everything was good and about half an hour later same exact situation. No one to answer the phone

Our company was supposed to onboard over 3 weeks ago and we are still waiting for our customer support to be transferred to CMR. I feel like our onboarding team has totally forgotten about us and now we have to look for a similar service elsewhere.

6-15-22 Don’t waste your time with this company. Their account set-up service is really poor. I signed a contract with them because I wanted to have a call center set up and ready before I went on vacation. Sales rep SOLD me when he said think of them as an “extension of my employees” to answer calls. During set up, another person in charge of new setup, Dennis V. got frustrated with the length of my script. He said “WE ARE NOT YOUR EMPLOYEES”. I told him that I would resubmit another call script for his review. I submitted another call script the next day. NO RESPONSE. I waited and emailed to ask if they received my script. Someone else other than Dennis replied YES. Then I waited a couple days. NO RESPONSE. I called for Dennis and left a message for return call. NO RESPONSE. I called again the next day and an agent said that Dennis will call me right back. I waited. NO RETURN CALL and NO RESPONSE. The following week I called their sales rep and asked to speak with Dennis. He said that Dennis will call me right back. NO CALL BACK and NO RESPONSE. The next day I called the sales rep (again) and he said that Dennis had not yet looked at the script that I emailed last week! I had a signed contract and they have my credit card number on file, that makes me a client. NO RESPONSE and NO REPLY to a new client is a big RED FLAG. I terminated my contract. Complete waste of my time.

Company doesn't stand by their word. I was advised by my sales rep that he would offer a reduced price. End of the month I was hit with the full price and an excuse that his manager wouldn't sign off on it.