Caliber CollisionReviews of calibercollision.com

These people tried to charge my elderly mother with a Cadillac over $1,000 for a simple job. She left and went to another Reputable Collision place and they could do the job for $150 and this place has been in business for decades before CALIBER was even a thing. They see a woman and she had a stroke not gonna get into details so she can't communicate right so they take advantage. Not on my watch might wanna be careful about how you conduct business cause us Forecon USMC combat vets don't play that B$.

This was my second experience with Caliber Collision on Jingle Bell Lane in Lexington, KY. I have to say they are awesome! From the front desk to Terry, my coordinator to the expert staff that did the repairs; they were excellent. I was told up front everything that was going to happen, I was sent texts throughout the process with updates and even when I came in a bit too early to pick up the vehicle, they were so efficient and were there to make me feel comfortable and made sure I was taken care of. They provide excellent communications and service. Hope I don't need them again, but if I do, they are my only choice.

Our car was pushed from the side by a semi truck while we were on our way from VA to ME. The initial undercarriage repairs were done by a dealer in PA. The body work and repair of the sensors was done by Caliper. Our experience was amazing thanks to service advisor Jamie Grier. We have used Caliper a few times in the past and the work has always been 5 star.

Communication was the problem I faced. I called (california call center) and was told the local supervisor would call me back - he didn't. I called back the next day and they gave me his number. I was able to talk with him, but he told me to call the call center. The agent at the call center seemed nice and we proceeded with the process, including calling my insurance company. Unfortunately, my insurance company uses a third party company for RV windshields, they are Eastern time zone, and already closed for the day. The Caliper collision call center employee said she call me back the next day. It didn't happen, she had taken the day off. All told - It took a FULL week to START the claim, do to Caliper collision employees. Plus another week by the third party processor (some delays may have been Caliper collision fault with submitting information). Thus the windshield couldn't be replaced until after my vacation, once you factor in the additional two weeks to get the windshield. The replacement went well and looks good. However, because it was a RV, they wanted to do the replacement at their collision shop. Upon pickup, I was told they don't take payments there (the glass division acts like a separate company). No email was sent requesting payment, although I did get a receipt (?). The next day the local glass supervisor texted me asking for payment thru the link he sent, but I never got it. I finally asked him to email it to me, which he did. This was the WORST payment system I have ever dealt with, it just doesn't work like you would expect it to. I was finally able to pay, but what a pain. I do not recommend using Caliper collision for an RV.

Minor scrape/dent = 14-day repair.

My sports car Mercedes was hit in a parking lot. No idea who did it. I brought it to a few local shops to get an idea of the cost and time to have it repaired. Caliber gave me a fair price and a short time to get it done. They also noted a few other small dings and scratches. Angello was very helpful and informative and they were all very friendly, so I left the car with them. They actually finished in just a few days, and they even fixed the other small dings at no additional cost. They kept me informed on progress and within a few days all was done. The car looks like new and their front desk service was very helpful and friendly. Great job Caliber.

Definitely bad! My truck was struck by another car and the insurance handling the matter recommended Caliper. Got my truck back with a ton of scratches and damage to the rear view mirror on the opposite side of the collision. They tried to buff out all the damage. Honestly seems like someone decided to take the truck on a joy ride in the woods. AVIOD this place!!

The team at the Frankford Ave location, is truly heaven sent! Thank you, gentlemen, for going over and beyond measure! My convertible mini is appreciative as well!!!