caglasses.comReviews of caglasses.com

Company apparently could not make the glasses I ordered, so they emailed to suggest some alternatives. None were acceptable since I needed goggles, not just glasses. I declined the offer and asked for my money back. They sent even more links to glasses I didn't need. I asked to cancel again. They offered a discount. I firmly told them to cancel the order and refund my money. They offered another discount. I finally had to file a claim with PayPal, and this company offered me a $25 refund on a $140 order! What?! Declined, still waiting on a full refund for glasses that were never made. 0/10 : Would never use again.

Do not order from this company. Ordered my prescription sunglasses on 6/7/2024 and as of 6/29/2024 I still have not received my glasses. I have a USPS tracking number that shows "something" in the postal distribution center that hasn't budged in days.

I ordered sunglasses in Sept 2023. They did not fit. Returned them in Oct within 30 days. Now 9 MONTHS later, still no refund. Countless emails and phone calls. They say pretty words about customer service and no questions asked return. It's all horse manure!! Do not buy from this place.

SCAM stay away! Ordered cycling glasses $184 - they were awful. Couldn’t see. So I emailed and emailed no response. Contact PayPal then CA Glasses, aka Schultz Optical got back to me. Offered to replace. Demanded refund. They sent the RMA I sent the glasses. Then NOTHING. Now I have no glasses and no $184!!!!!!!!!!!!!!! Update: their reply is comical. They say they’ll refund. They say they want you happy but in my experience only escalating to PayPal then to this site and then to my credit card company. Only after 3 months do I get a reply that my money will be refunded. They say they will refund “no questions asked” but then do not reply or communicate until you work through your payment company to get your money back. If I hadn’t constantly been on this and escalated with complaints there would be no refund.

Every single positive review you see here is a lie. I ordered prescription sports goggles online and they arrived a couple of weeks later. They were wildly uncomfortable, though the prescription itself was clear and correct. I wanted to return them per their "30-day money back guarantee, no questions asked" policy which is clearly stated all over their website. I then realized that they never actually sent me a confirmation email. I went to the website to try to find some information about my order or their return policy, but everything I clicked on just brought me right back to their main page. I tried calling the phone number listed and received an outgoing message stating that all representatives were busy and I should call back later. Then I found a live chat feature on their website, so I initiated a chat. The rep was very unhelpful and demanded that I provide them with a picture of my glasses prescription from my doctor. I refused because it has personally identifiable information on it, like my birth date. The rep suggested that I cover that up and send her the picture, which I did. She informed me that they would not issue a refund if I entered the prescription incorrectly. Well you can guess where this is going. I absolutely 100% did not enter my prescription incorrectly, but when I sent the picture, she popped right back with some blurry screenshot of an incorrect prescription. It was so wildly incorrect that no thinking person with a brain in their head could have possibly entered it wrong in that particular manner. This is a SCAM. They have that 30-day money back guarantee, no questions asked phrasing all over their website, but this is what they do. If you are unsatisfied with your purchase, they will force you to send them a copy of your actual prescription and then tell you that you entered it wrong on their website. I cannot be the only one that this has happened to. It was a very polished presentation. Also, I suspect that they're Chinese owned, and not American owned as is indicated on their website.

0 stars if possible!! This company is a scam!! I’ve waited 3 months for a refund for googles I returned and many emails to them and haven’t received a refund. Customer service hasn’t responded in weeks after many emails and I’m out the money!!! I want my money back!!! What a joke!! Do not order from them!!!! They’ll steal your money!!!!!!!!

When someone "finally" chooses to respond via their customer service messaging ( I couldn't access their online portal because CA was going through a "transition") I was told my RX lenses are complete and CA was "testing their quality." 7 days later still no messaging on my sports glasses. When I again texted their customer service (no, the web portal still didn't work) they gave me some generic 3+ weeks jargon. now a week + since that communication still no update and, yes, the web portal still isn't working. I would never(!) order from this company again and have requested a refund on my order.

They don't tell you upfront that you have to wait 10-14 business days (2-3 weeks) before they ship to you. Who wants to wait that long for a pair of glasses? And I paid extra for shipping to get them sooner. What a waste of money. UPDATE: 15 business days later I don't have the glasses. They are scheduled to arrive in 2 more business days, and that's after I paid extra for UPS shipping.