Cabinets To GoReviews of cabinetstogo.com

We purchased kitchen cabinets and counters for our kitchen from the store in Hartford, CT. We provided precise measurements of the kitchen and still two mistakes were made by the person who wrote up our order for the size cabinet that would fit in the space provided. Upon return of the cabinets, we had to fight to not be charged the 20% re-stocking fee and were not given the new cabinet at the sale price even though the error was theirs. Also, we were charged for pulls because the person who wrote it up put them in the pictures, on her own accord, to show us what it would look like. Upon return - again- the 20% restocking fee. The person that wrote up our order was not informed and therefore did not inform us about everything. Clearly more training of their staff is needed. The timing and quality of the cabinets was to our satisfaction. The butcher block counter top was of poor quality and we were not told anything about how it was to be installed (they do not provide an installer) or that it needed to be sealed. Again, lack of information and knowledge of their own products. Most of the staff was professional. We purchased in January 2024 and did the kitchen ourselves so it was finally completed with the correct size cabinets in March 2024. Advice: Ask lots of questions and make sure you check and re-check what they are selling you (your invoice) so you don't get stuck with the 20% restocking fees. You need to really know what you are doing and don't trust that the person writing you up knows what they are talking about; because they don't.

Cabinets-to-Go: Friendly sales person, and cabinets at reasonable prices, but that’s where the good part ends. Installer nightmare! When they came out and did measurements, they measured too long, didn’t use my measurements and ended up installing the cabinets over a light switch. The installers response was we do that all the time you just need to fix it. The sales manager said the installer should have stopped, called with new measurements, and waited for the right cabinets. When I contacted cabinets to go about this issue, they refused to do anything said they would send out an installer, but that was almost a month ago, and after six messages still nothing. One of the cabinets that they installed is a corner cabinet that has an interior section where items will fall through the cabinets and be lost forever . I’m not sure why they didn’t have a closed panel cabinet versus a door panel without a door. And finally, the installer cut off the waterline so short to my vanity and kitchen sink that my plumber had to go under the house and re-run the lines. And once again, no response from cabinets to go on any type of resolution to make it right. Good luck!

The woman that helped us got the order wrong and we received no assistance. I would not recommend this place al all.

The communication issues frim the start to end. The only concern they had is for us ti sign the contract so we could get the discount of %40 which very appealing, but to caused alot of time constraints on the planning and the design especially that we were out of the country for a family event. The cabinets we wanted and designed was not what we got and again communication fron the installation team to the counter did not happen until we realized they did not the counter team know that the kitchen is ready for the counter. The team left all the cardboard and mess from insulation in the meddle of the kitchen. We never got the %40 discount. We are not happy with kitchen at all. Too many issues.

I am an independent contractor and have installed cabinets from Cabinets To Go. Unfortunately, a lot of the one star reviews here ring true. However, my one star review is a sort of last ditch effort to get them to stop sending me emails. I have unsubscribed multiple times and even written them directly notifying them that I have unsubscribed and that I no longer wish to receive any of their emails, and yet they keep on sending them. Sadly, it’s not a shocker, although annoying.

Overall the project went well. But finish quality is terrible, any minor contact removes top finish and shows white base coat. I've never experienced a worse paint finish on anything. We fortunately bought a color pen, putty and spray paint from Cabinets to go and after only 2 months since installation have used several times. I plan to spray a shellac over all surfaces in hopes of preventing future issues. if this doesn't work, we'll probably repaint the cabinets in a year or so.

I don’t recommend this company at all. Customer service is awful. Sales rep is terrible once you pay for your order. Once they get their money they could care less. When we got our order we had doors broken and all our trim was missing. Call to get it and they give you the run around

The sales guy, who was new, created the order wrong (didn’t charge enough) then we ordered another wall cabinet and the price was $1200 more, is how I found out. He forgot to order the hardware. he ordered a 72.5” cabinet for a 76” space. We had to find someone to make a vanity to for us so didn’t have sinks and top for 3 weeks in master. I asked him to oreder hardware again, he forgot again. I contacted home office, they told me they would call me back, never did, horrible experience. Cabinets are high quality tho.