CabinetgiantReviews of cabinetgiant.com

I sent the plans and dimensions and never heard back from anyone. I ended ordering from another company who was excellent with timely responses!

I bought a frew cabinets from the company, my microwave cabinet came in damages. I contacted the company they said they would send me a repair kit because I had to have the cabinet installed before countertops I never got the repair kit and I contacted the company twice.

We had trouble with my order from the start. Shipping was horrible!! I was NOT notified the order had shipped until it was already at the dock, then when we go to pick it up... I can't verify it is my order because I NEVER got a tracking number. Fedex sucks!! and they did not help the situation at all! After several calls and a hour later I find out they shipped from somewhere other that cabinet giant... it shipped from somewhere in china!! This really pissed me off!! I bought cabinets that I was led to believe that were MADE IN USA!! When I called whoever shipped the cabinets, NOT cabinet giant!!, I got someone who could barely speak English and had NO desire to help me at all. They even told me that they had NO IDEA who I was or even who cabinet giant was. My order number meant nothing to them. Then once we get the cabinets, several are damaged! The cabinet panels were out of alignment, had busted edges, and just a cheap cabinet all the way around. The door hinges were a joke! I ended up repairing several cabinets before contacting someone. It took three attempts to get someone to help me, then they did replace most of the damaged cabinets and give me a extra cabinet that I failed to order... Only now we find out the replacement parts you sent are the wrong color! Fortunately I had a way to unload the replacement cabinets or it would have been a total screw up too. Once again, I did not know they were coming until they were a hour from my house... they were very lucky that I was working close to home or they would just have to wait, but I dropped what I was doing to come home to meet the driver, the driver who told me he would be in a "Box Truck" with a lift gate. He was not, he was in a semi and had to park in the road. Thankfully my son and his friend had stopped by and were able to help muscle the pallet onto my tractor. The way they were packed on the pallet was also a joke. I have used cabinet giant a few times before, including on my own personal cabinets and was very happy with what we got. I have also referred several customers and friends to cabinet giant. I was NOT happy to see freaking china plastered all over everything!! This was my LAST order with cabinet giant!! and I will NOT refer it to anyone ever again, in fact I will do my best to turn them away from this china crap...

9 days sitting at the distributor and didn't even call say it arrived

DO NOT BUY HERE. Prior to my order I was told, the 3 cabinets I ordered were in stock and ready to ship. After a week of repeated attempts to get any answer, I FINALLY get an email that states we do not have your cabinets. We won't be able to ship for weeks. Tell the truth upfront and save your customers the AGGRAVATION of finding out you are full of BS.

Placed order were never delivered called phone calls were never answered I am a contractor fell in love with product through a friend treated me like a criminal never reached out to rectify the problem

Customer service is horrible and super untimely. People don’t want to wait 3-7 days for an answer and sorry “covid” isn’t an answer. Figure it out

They sent me the wrong doors, and responded promptly saying the correct ones were on the way. That was in November and they're ignoring my emails asking for tracking info two months later. I'm filing a chargeback with my credit card company.