Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
407 reviews
Byrna TechnologiesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Byrna's Mission is to provide civilians, law enforcement officers, and security professionals with a safe, reliable, and effective non-lethal alternative to traditional firearms that will allow Byrna's customers to protect and defend themselves, their families, and their communities without the need to resort to deadly force.
Byrna Technologies (byrna.com) has 407 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
407 approved reviews, newest moderated first
Maria at customer service replied back within a day to my inquiry. She was very professional and had a solution to my problem immediately. I was so impressed with her that I had to email her back twice to thank her and to tell her what a great job she’s doing and that she works for a great company! I will continue to support Maria and Byrna for many years to come!
By Kelly C.
I just loved my new "toy" and want to thank everybody "behind" this great safety idea especially to Maria Dutt at Byrna Customer Service for making this amazing product even better than it's already is. Sincerely, Sylvio da Cunha
By sylvio
I really love the company Byrna, and what they do or what they stand for. I love their customer satisfaction and supports. They also have great products for nonlethal self-defense. Highly recommend. I’m very impressed with the customer service and very satisfied with fulfilling any questions or concerns or problems I may have had with a delivery and their products are flawless
By Phillip F.
The USPS had mishandled my shipping from Foxlabs, and it sat in limbo somewhere, untraceable. In speaking with Kayla at Foxlabs, she apologized and IMMEDIATELY sent out a replacement with no further cost, which arrived promptly. Then, about 2 weeks later, after we had our replacement already, the original package showed up unexpectedly. We called Kayla again to find out how to return it and, after speaking with her manager, we were told to keep it as a thank you for our patience with the original issue. I have had Foxlabs products for nearly 20 years, and have, fortunately, only needed to use it once. I can tell you, this product was VERY effective, and had an immediate disabling reaction. EXCELLENT, friendly and efficient customer service. I could not recommend them more highly, both the product and the customer service. If there had been an option to give them 10 stars as a rating, I'd unhesitatingly do so. Very, very pleased.
By Customer Dan M.
Wow. It's refreshing to do business with a company that responds and takes care of their customers needs. Doesn't seem to matter what it is. I had an issue with loyalty rewards. I contacted them and fixed within an hour. I bought an SD about a month ago. Quality is awesome and you definitely get what you pay for. I just bought an LE. Can't wait to get it. If you have any reservations about Byrna. Order and you will not be dissapointed.
By Eddie D.
I can’t say enough byrna for life.GREAT . AWESOME. OUTSTANDING. DEDICATED BUSINESS!!!!!!!!
By Larry M.
I had a minor issue with my LE launcher. Byrna sent me a prepaid shipping label, promptly resolved the issue. All the while, they kept me updated about what the status of the repair was. I had my launcher back in nine days.
By J M R.
I just want to acknowledge that the young lady Christine took care of me and I believe she did an exceptional job. She was very patient with me, there were some questions that I had and she ensured that my order was correct and that I got what I wanted. It's not something you see every day, it was as if she wanted to be the best customer service rep out there. Again thank you very much for the products that I was able to purchase and thank you for the excellent customer service I received on the phone.
By Curtis W.
