Byram HealthcareReviews of byramhealthcare.com

received my urgently needed ostomy supplies within normal shipping receiving windows. All supplies came correctly and in brand new conditions. again, i highly recommended Byram Healthcare for Ostomy supplies.

I have a love/hate relationship with this company. My insurance provider partners with them for my monthly medical supplies so I have been using them for several years. I order monthly for a 30 day supply. The way my nurse placed the original authorizations and orders, my supplies were split, so I ordered twice in a month. Since they have upgraded their website, I have experienced issues: I was able to place the 1st order without any problems, but the 2nd order a week later would not process as their system somehow showed that I had alredy ordered them a week earlier. It took 3 phone calls for someone to finally figure out the issue and the fix: combine both orders into 1. This week I logged in to place this month's order and I called to confirm that all was in order. The person on the phone told me that he would need to lower the quantity of one of my items because the authorization only showed 1 bottle, not the 2 that I have been receiving for over a year and a half. He also told me that my insurance denied the claim because I had been receiving 2. I immediately logged into my insurance and saw ALL claims had been approved. I called back, spoke with someone else and he told me the quantities I had been receiving were correct and he adjusted the order. I decided to write to customer service and initiated a complaint at BBB. I received a call this morning from Byram and they apologized for the mix-up and that the 1st person I spoke with should never had told me what he did. She said she would forward my letter to this person's supervisor for additonal training.

Absolutely the most useless supplier to be forced to have to order from. Every order is a damn fight to get my diabetic supplies. I have stood at Doctors office and witness them sending my order in again and again. Then to only hear from representatives stating they haven’t received the order. It is every single time I place the order!! I can’t count the times I have ran out of the supplies. And they will swear otp they have been sent or shipping later. The aggravation and stress is unrelenting. I had to rate a 1 because absolute zero isn’t allowed. Hopefully United Health Care will someday get another supplier? Now let me get back Otp and see where my supplies are?

The worst worst company EVER

They want you to do there work. Never had a company. Treat me like they have.

BUYER BEWARE: Ostomy supply companies are notoriously bad but Byram is the worst. Most of the negative reviews are accurate. Many of their sales reps DO NOT SPEAK FLUENT ENGLISH and they will not transfer your call to someone else. They WILL NOT fix errors in your account info so you can order from the internet. If you give a negative review to questionnaires, they will call & harass you!

This company is literally a joke, and should be closed down and purchased by a more competent company.

If I could give this company zero stars, I would. My experience with this medical supply provider has been nothing short of infuriating, and I would strongly caution anyone—patients, caregivers, and insurers alike—to think twice before doing business with them. First, their communication is abysmal. They routinely provide misleading or outright false information to customers. What you’re told on one call will contradict what you’re told on the next—if you can even reach someone. Their billing operations appear to be outsourced offshore, and trying to resolve even the simplest issue turns into an endless loop of transfers, scripted responses, and representatives who lack both authority and accountability. Dispute resolution is virtually nonexistent. Second, their billing practices are deeply concerning. Charges are inconsistent, often inflated, and extremely difficult to verify. In my experience, they overcharge insurance companies and create unnecessary complications that ultimately impact patients. Transparency is clearly not a priority. This pattern of behavior is not new. The company was involved in a $20.9 million settlement in 2016 related to a kickback scheme alongside a manufacturer, raising serious questions about its business ethics. More recently, it has also faced class action lawsuits concerning its employment practices, including the 2024 case Dudley v. Byram Healthcare Centers Inc. These are not isolated incidents—they point to systemic issues. From start to finish, this has been the worst company I have ever dealt with. What should be a straightforward and supportive service—providing essential medical supplies—turns into a stressful, time-consuming ordeal. I ultimately chose to take my business elsewhere, and it was the best decision I could have made. There are far better, more ethical, and more competent providers out there. Avoid this company at all costs.