Byram HealthcareReviews of byramhealthcare.com

I would give “0” if it would register. Agree with many of the other reviews, shipments promised, then rescinded, multiple answers from different reps, delivery promised, then backtracked “need info from your physician”. All I know is I am without the medical supply needed for 6 days. I am in crisis mode.

I concur with the other folks on this forum. Byram Healthcare emodies some of the worst customer service I have ever experienced. They seem to train employees to point the finger at everyone else besides be helpful. If you ask 7 Byram Healthcare employees the same question, you get 7 different answers (I tested this theory in my most recent interactions with them, and sure enough its true. Zero accuracy or consistency in their communications). In the end it leads to some of the most epic disfunction I have ever experienced. The broader issue here, is that their call centers are compensated in terms average call time, so they are incentivized not the solve your problem, but rather to get you off the phone. That mentality shows throughout all of their interactions. "Get the customer off the phone as fast as possible, worry about actually answering their question later"

I was continually lied to for 4 days. They know they did, and lie to cover up for their lies. Was told the complete opposites from many different reps (I'll save you the details, they are far too many.) They will make it impossible for you to have your doctor send in a prescription for medical supplies and equipment. You will hear no order was placed, then someone calls you to say an order was placed but they cannot put the order through, you give them the measured sizes that your doctor did, they tell you that's all they need so now the order is going through. Next day? They tell you they have no orders from you. They will connect you from one dept to another, each time saying they are the wrong department, and sending you to the right one. Each rep will lie about the information they have about you, when you know they already have it, so they don't have to be held accountable for anything they do. Clearly, they all work together to lie so they just don't have to do their job. Either it's a company that treats them badly, or the company doesn't care about who they hire. Or both. One and a half stars means...stay away from them. Read reviews anywhere about this company. They are overwhelmingly negative.

Can't believe I was somehow duped into using this place when my employer switched insurance companies. I was even recommended it when I heard UHC didnt work with Minimed/Medtronic but a year later I guess they do now. Now that I've dealt with Byram I am appalled that they're still a company at all. There 're-ordering' never works so I was caught off guard and had to do it manually and I'm running real close its ALWAYS delayed or on back order and I fear for my life every time and the stress eats away at me. I DO have back ups but I've had to run through them every time and now fear of those running out. Or not being able to get them. It should not be this hard. Save yourself from my naivety and explore your other options elsewhere and don't believe the first thing you're told. Also if you work for Byram you are an uneducated & empathy-less pos. Let it be known that they don't gaf about you or who they'll eventually murder from their ignorance and incompetence. This also has been fueled by having a phone call that ended because she 'couldn't hear me' ok sure you just didnt want to help.

Wanted to update this earlier but had issues logging in on another device, plus discovered my Byram edits kept saving under FedEx, not Byram. Used a different device which helped greatly. Byram healthcare went out of their way to send replacements, and it took a small claims subpoena warning to FedEx to actually get them to locate my orders that never made it here. Byram finally got all my supplies delivered using another carrier, and to my suprise, FedEx showed up with not just my orders that never got here from recent shipments, had one I didnt even know was sent from almost the beginning of 2026. Seems my orders got sent to a mechanic. Couldn't figure out where the screwup took place as there was a bunch of labels over the original mailing label, that when I used a heat gun, used for shrink wrapping or cell phone repair on the labels above to heat the glue so ones under didnt tear up, they turned completely black, meaning they were thermal tags. Thought those died out during the age of the dinosaur? Anyways, seems a negative review cuts through a lot of BS, slow as it is, but must say I have had several successful deliveries since the last incident was addressed, a few times.

This is the second time having major troubles with bryam. This time I ordered supplies. They would send a few of the items and cancel the rest. The funny thing i would order things like on June 18 and get email back before cancelation date. Email would arrive on June 18 but order canceled on June 21. No reason why canceled. Filled complaint with kaiser. Now my account has been canceled. I believe in retaliation. The first time I had major problems was their carrier would leave cgm sensors out in direct sunshine when it was 110 degrees. Well it ruined them. They told me it wasn't their problem. They sent new ones with note to put in shade ont front porch. We'll let out in heat again. I refused to pay for it. They proceeded to take me to vokects. It took kaiser to step in to resolve mater.

It's been 45+ days of not receiving my wife's infusion sets. She is now out of them. Multiple calls (8-10) with various run-around tactics (need to prescription, etc). Main reason is "Tandem is on backorder", but then they told us that supplies were coming on June23 - nope. Last week they said if we switched to a different one it would come - nope. Website says "1 shipped" - nope. I can't believe this service for life sustaining medical supplies - how can they possibly be this bad???

Worst service ever. They were supposed to send me a refund coupon months ago and never did. I have been trying to contact them for 3 month with representatives saying they sent a coupon for a refund each time but never sent one. Ended up having to pay 200$ for nothing. Will never order again or recommend to anyone.