Byram HealthcareReviews of byramhealthcare.com

It was like Christmas morning when my first order arrived SOOO FAST. Ordered yesterday morning and it's here at 5:00pm the next day!!! Just in time for the work week. Very friendly and knowledgeable customer service. Thank you Bryam Healthcare!

Don't ever authorize a payment to Byram medical supplies company. Mail your payment to them. I authorized an $11.03 payment. I checked my bank account and $121.96 was going threw my checking account. I called them Immediately. They couldn't tell me why that would've happened. I have to wait 5 business AFTER It's approved to get my money returned to me. Meanwhile I have 5 N S.F. charges at my bank. Yes, I'm changing supply companies today.

They are 10 days late shipping my diabetic pump supplies, I've called daily the past 4 days, they keep claiming there is an insurance issue, we "fix it" over the call, and they will get that shipped soon, they will out a rush on it....still nothing. One of the reps, even transfered my call to tandem directly, and had told my rep I had "defective supplies" to try and get tandem to send me replacements, I had to explain to the tandem agent that the Byram agent lied, I was just trying to get them to ship my order. My most recent call, they are telling me it will be another 10 days at least as they need to reach out to my insurance. I'm now stuck reusing cartridges, and pushing infusion sets till they leak insulin while I find a new supplier

I have metastatic breast cancer and two open wounds one on my left side about the size of my breast the other ones underneath my right armpit, and every time Wound Care put in the order, Byram Healthcare cannot get it right not only that I have insurance but they put me in collections, this Company is the worse to work with .

This is far one of the worst company I've work with. They don't know what the heck they're doing and everytime I call they always hold back on my catheters when I have insurances. They say I need my doctor to updated the prescription when it's already in and good until the end of the year. This representative name Aya say my prescription has been expired when it's incorrect. Everything is still good until dec 2024. I later ask how long she has been with byram. She studder and told me to calm down. Then she finally answered me and say she has only been with byram for 4 months. Seriously bryam need to do better. This young lady can't even read her computer screen and doesn't know my prescription last until Dec 2024. I know when my catheters expires because they told me last time. The boss need to retrain these people!! I'm still unable to get my catheters. This is happening every month now. Since covid they've not been doing well. I will always get a supervisor to push my catheters because it keep getting stuck for no reason just because employees wasn't able to handle their job.

DO NOT USE THIS COMPANY!!!! First and foremost stay away from this company!!!! This is truly a company that is going to screw you over and wont lose a wink of sleep for doing so. Trying to get any help to resolve matters is absolutely impossible. Customer Service is an absolute joke. DO NOT USE THIS COMPANY! So back in February my doctor ordered supplies for me from this company with out my permission. I received the supplies. I tried to return them and got a song and dance about I received them. I had them still packaged and was willing to send them back. Well of course they drug their feet helping me and then told me I didn't return them in their allowed return window. After numerous, and I mean a lot of phone calls. I was told they had zeroed my balance and I did not owe them anything. I verified several times that they showed I owed a $0 balance. By this time I had done my research and realized what a scam company this was. So I have been documenting everything with them. Of course I cant get them to email me anything so I was waiting for the other shoe to drop. Guess what? Two weeks ago I received a collection notice from the company Byram uses for their collections. So more phone calls needed to be made. So the very poor customer service was called again. I was told they did show me with $0 balance. And that they would forward the information to their fake Supervisor to be taken care of. Two weeks later nothing has been done. I have called again and amazingly there is never ever a supervisor to help. So now I wait for a phone call, which I have been waiting for for months, to talk to a supervisor, which never seems to be around, to clear this matter up. I am at wits end with this company. This is all over, $36 which i do not owe them. I will make it my personal vendetta to cost this company at least 1000 times the $36 they have sent me to collections for. I am making phone calls to doctors offices and the BBB to start. If you read this after the fact. I wish you the best of luck! because its going to be a fight to get anything done. Again DO NOT USE THIS COMPANY!!!!!

Over the past year, Byram is almost inaccessible, unless you are ordering or paying a bill. The chat line often does not work. They do not have anyone available until it is after 0800 Utah time. If you call the only number they give you on the website, you get someone who does not speak English clearly and who have a noisy bunch of people in a call center making it even tougher to understand them. If you ask for a supervisor, they say none are available. The billing errors mean I cannot order because they say I owe something and I know it is incorrect. I had to get both Wellmed and United Healthcare involved. Byram said they would need 7 days to answer. It was nearly a month! On my last Medicare statement received yesterday, I showed several claims for CPAP masks and I have never had a CPAP. They tell me they don't handle CPAP supplies, but these bills were from 2021 and 2022. When you call billing, they will tell you that you claim was declined and you owe more because it was a (and here they give a letter and number on coding) and when you ask what that is, they just say they don't know. And they are billing? Sometimes I get bills from three years ago. I have dealt with them for years, and in the last year or so, they are making big errors, or not processing an order. If you use their chat line, MAKE SURE you print the chat summary. I did that last week and could prove that I did ask that they process an order for a transmitter. Keep good notes, and if you have too many problems, get your insurance company involved.

This is by far the WORST medical supply company I have ever worked with. They’re money hungry and do not know how to communicate anything. I have had my account flagged so I couldn’t order my life sustaining supplies, twice now. Both times I was flagged was because of a mistake byram had made. Don’t bother wasting time or money with this company