Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
260 reviews
LoftieSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loftie is listed under Home Goods Stores.
Loftie (byloftie.com) has 260 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 208 reviews with 5 stars · Clear filters
Friendly service and very responsive
By Blake S.
Response from Loftie· Sep 30, 2026
Hey Blake, really glad you found us friendly and very responsive. That's exactly what we want every conversation to feel like, so it's great to hear it came across. Thanks for taking a moment to let us know!
Really good service and overall very happy. Team was really helpful
By Dan M.
Response from Loftie· Sep 29, 2026
Hey Dan, really glad the team was so helpful and that you're happy with the service overall. That's exactly what we hope for, so thanks for taking a minute to let us know!
Customer service is excellent. Easy to reach via email, prompt to respond, keeps me updated on the status and provides the requested information clearly and quickly.
By Amber
Response from Loftie· Sep 24, 2026
Hi Amber, love hearing that you're getting clear, quick answers and staying in the loop on status — that's exactly the experience we want over email. Thanks for taking the time to write this up!
I initially had some trouble setting up my Loftie clock. However, I had barely hit SEND on my mail to their support team before I got a reply. They quickly got around to helping me, finding and resolving the issue preventing me from setting up my Loftie. They truly seem to care about their customers which, on top of the Loftie being an amazing product, is why I wholeheartedly recommend a Loftie clock.
By Thor C.
Response from Loftie· Sep 20, 2026
Hey Thor! Barely hitting send before getting a reply is exactly the kind of speed we're going for, glad the team could track down what was blocking your setup so fast. Thanks for recommending Loftie so wholeheartedly, that really means a lot.
Very helpful. Replaced my loftie clock after it stopped working after more than two years. Love my loftie clock!
By Sinead K.
Response from Loftie· Sep 19, 2026
Glad we could get that sorted for you, Sinead — two years of use and then a quick replacement is exactly how it should go. Happy you're loving your Loftie clock again!
Loftie staff wad quick to respond and resolve my issues! Really kind people working there.
By Elizabeth
Response from Loftie· Sep 19, 2026
Hey Elizabeth! Quick to respond and kind — that's the combo we're always going for. Thanks for giving us a shot to fix things.
Best customer service i ve encountered
By Baptiste G.
Response from Loftie· Sep 18, 2026
Baptiste, "best I've encountered" is a huge compliment — really glad our team could show you that. Thanks for taking the time to say so!
Great customer service helped fix a few set up issues, love the features.
By E H.
Response from Loftie· Sep 18, 2026
Glad we could sort out those setup issues quickly — and happy you're enjoying the features now!
