Great customer service
Great customer service! Excellent communication!
By Melanie O.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
248 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We maintain and distribute rare wild type bettas and other uncommon blackwater fishes and more.
Blackwater Aquatics (bwaquatics.com) has 248 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
248 approved reviews, newest moderated first
Great customer service! Excellent communication!
By Melanie O.
Everything they do reflects care and consideration of the health of the fish. Fish arrived quickly and in great health. Much better than any of my local fish stores as far as quality of the fish and communication
By Anderson G.
The fish arrived packed really well. Right now they are happy in my 15 long tank. Couldn't be happier with everything. 2nd time purchasing from here.
By Msaimeev
Excellent fish, service and prices. Would do business again!
By Alex
The betta's state is pretty well
By Xiaokang R.
I ordered 60+ tiny fish that typically don’t ship well. Communication was excellent. Everything was very well packed. There were zero losses at receipt and 4 weeks later still not a single loss. Will definitely order again. AAA+.
By Rob M.
If I had questions they were answered with respect and in a timely manner. Quality of the fish was great, ill be buys my fish from here more often.
By Kyle D.
Great communication. Very healthy, well packed fish. Strongly recommend.
By Robert M.