KokoroReviews of buykokoro.com, in full

I love the food here, but the staff is incredibly rude. I've caught them talking crap and laughing about me behind the counter on multiple occasions. The first time was when I politely asked a server to repeat herself because I couldn't hear her. She immediately complained about me to a coworker right in front of me. Yesterday, after paying for a tofu katsu curry, I noticed the sweet and spicy chicken and asked if I could pay to add some as a side. She said no, and despite me politely saying No worries! Thanks anyway, she and her coworkers started mocking me behind the counter. Minutes later, she came to my table to tell me the chef 'forgot' to make tofu anyway and offered the chicken instead. I was polite and accepted it without any complaints or fuss, but the constant mocking is completely uncalled for. I'm not a difficult customer, but this service completely ruins the experience

Noodle were microwaved, sweet and sour chicken was dry , not given time to say what you like to order or maybe changed mind before started your order.

NEVER AGAIN the kyaso bowl was a small amount it consists if 4 udon dumplings greens noodles that is not what the picture showed spent £22.00 😐 as 4 the cake which was 3.95 was NO bigger than a biscuit 😳 SAVE YR MONEY 😠 😡

Very helpful and nice. lovely miso soup spring rolls and inari!

Kokoro Guildford (opposite Barclays Bank) Bought a Beef on the bone that looked like it was possibly sat in bacteria all day but I thought they sold a lot during the day as it was about 5:30.I’ve eaten there before many times.Have actually had mild food poisoning from there before but not like this.I woke up with stomach cramps at midnight and food poisoned. Was on toilet until 1:30AM. It’s now 08:00am and I’ve taken the day off work as my stomach is bad & have diarrhoea. Never again. Not hygienic.

usually love kokoro but this time wasn’t as good. I can understand the fact this was 6:30pm on a Saturday night ( 3/01/26) but They had about 10 Deliveroo orders on the board and they were still accepting more orders instead of serving the customers in the shop , 10 minutes we waited before being served and then we were told we would have to wait for the actual chicken because they had ran out ( on the deliveries ). While the server was doing ours she then stopped half way to finish off a Deliveroo so we were kept waiting a further just under 10 minutes. So customer service was just thrown out the window last night. The food when we got it was ok and tasted as should , chicken teriyaki was a bit dry and some bits were a little too chewy. And the noodles had gone slightly cold even though they had been microwaved. Within the hour of eating both me and my partner started getting gurgling stomachs and then all throughout the night one was vomiting and the other had diarrhoea really bad. I had a fit and was choking on my own vomit , my partner physically had to pry open my mouth so I could breathe. All that came up was my kokoro from last night , hospital confirmed it be food poisoning. Wouldn’t recommend this one at all unfortunately and I am going to look into legal advice and share my story as if my partner wasn’t there today I probably wouldn’t be here now.

Waste of money. The Teriyaki Salmon should be called Teriyaki SKIN Salmon!!! Really ridiculous full of skin just a very few bit of Salmon meat! The lady serving was kind to even try to exchange some pieces but STILL ONLY SKIN came out. Don't waste your money there unless you "ok" eating skin of Salmon! Make me sick, so oily 🤢🤢🤢

After our last visit with a very negative impact on us and, after complaining about situation we decided maybe something changed in this shop and wanted to give it a try. Came to the shop at 11.10.2025 at 14.00. A long queue from the door. Two TM’s doing deliveries and not paying attention to the customers at all. 14.32 the manager (he refused to give the name)is coming and at the comment about this situation the answer is “we are short staff today” in a very rude way. The answer to the question “why the online customers are more important than the ones in the shop” his answer is “because the drivers press us”, again very rude. A very professional answer, well done company for having this polite staff! To my advice that one TM can serve customers his answer is “instead arguing with me I could serve people, don’t tell me what to do”. As a business that wants to grow this kind of service is unacceptable.