Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
423 approved reviews, newest moderated first
Customer Service I've dealt with have been cheerful, polite, proficient, professional, & very prompt with their replies.
By Autumn G.
Response from Buyincensewaterfall· Jan 24, 2022
Thank you so much for your positive rating, Autumn. We greatly appreciate it.
Terrible customer service! Still trying to get me to buy more even though I’ve told them to cancel the order 3 times!
By Seth W.
Response from Buyincensewaterfall· Jan 24, 2022
Thank you for your feedback, Seth. Your feedback helps us to improve service for everyone.
I added something extra to my order but later realized I didn't want the extra items I added and customers service fixed it no problem.
By Briana M.
Response from Buyincensewaterfall· Jan 25, 2022
We're glad that your concern has been taken care of, Briana. Thank you for your feedback. Let us know if there's anything else we can help you with.
The company sticks by the word and staff is very helpful I'm glad to be doing business with him thank you Mr Hervey
By Walter H.
Response from Buyincensewaterfall· Jan 24, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review, Mr Hervey. Keep safe!
I did not receive everything I paid for. The CSR took my information, told me to forward my invoice along with pictures of what I received, which I did. She was very nice and patient. I am currently waiting for the cones that were left out of my order. Thank you.
By Barry U.
Response from Buyincensewaterfall· Jan 24, 2022
We are grateful that you took the time out to leave us a review, Barry. Your feedback helps us to improve service for everyone.
I am so excited to see this product in action. I can say that the customer service is wonderful! Due to some issue with FedEx my fountain was lost in transit. But the company took care of that! So even though it's way past my birthday now I can't wait to receive this product!
By Marina H.
Response from Buyincensewaterfall· Jan 24, 2022
Thank you so much for the positive rating, Marina. We will share this with the customer service team to let them know to keep up the amazing work.
I had emailed them wanting to cancel my order and they immediately responded asking why and offering me free stuff. I had wanted to cancel it because I saw a review saying that person never received their fountain. They had ensured that I would receive my order and we’re very nice about. I am very pleased with how they responded
By Ava A.
Response from Buyincensewaterfall· Jan 24, 2022
Thank you so much for taking the time to leave us a 5 star rating, Ava - it's much appreciated!
一次满意的旅程，继续加油
By xiangxiang
Response from Buyincensewaterfall· Jan 24, 2022
Thank you so much for taking the time to leave us a 5-star review.
