Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
423 approved reviews, newest moderated first
My order came with 200 free cones. I ordered 3 burners and I'm missing 1 pack of incense. I emailed and called them to get the other pack. The lady I spoke to processed a reshipment for my missing items. Thank you!
By Samantha S Q.
Response from Buyincensewaterfall· Sep 30, 2021
Thank you for sharing your experience with us! We'll make sure you will receive your replacement.
I bought 4 off these are Xmas presents as they were on special offer at £17.84 which I paid via pay pal when I checked my bank they also took an additional £61 via pay pal I did not hit any add ons, I sent an email to dispute this payment they offered me £10 as a refund or send the items back once received occurring all shipping costs, I tried to cancel the order but they said it had been shipped (debatable) as I received notification a day later. I have now received the waterfalls with the cones, however, they do not stay alight literally seconds and they stink of a bonfire. I will be contacting pay pal to dispute. I wish I had never ordered this don't buy from this company rubbish. Since writing this review I have been in contact with the company and although it took a little while we have come to a solution and they have refunded the faulty cones. The customer service is very good, and I am now waiting for new cones that I hope will work, as the waterfalls themselves are actually really pretty.
By Flo Aka M.
Response from Buyincensewaterfall· Sep 29, 2021
We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. A refund for the additional cones and replacement for the damaged product has been processed.
I bought this on 09/09/2021 they were doing special offer of £17.84 which I paid via pay pal when I check my bank they also took another £61 via pay pal I did not hit any add on I sent email to disput this payment they offered me £10 refund I got waterfall with the free 100 cones on 21/09/2021 but they also put another 200 cones which I didn't ask for the cones don't stay alight literally seconds and they stink of a bonfire. I contacted pay pal to do dispute. I wish I had never ordered this don't buy from this company rubbish.
By L T M.
Response from Buyincensewaterfall· Sep 29, 2021
Hi L T Mills. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Kindly confirm what is your order number so we can provide a resolution. Thank you.
WELL REALLY......as if this company hasn't done enough, now they insult my intelligence by offering me more of there toxic cones, and tried to say my order must have slipped through there rigorous testing. Do They Not READ there reviews.....I'm doing my research on this company. I will prove they are selling toxic products and making people ill, I can't be the only one they can make false claims that there products are PURE, RELIEVE ANXIETY, STRESS, when the truth is the exact opposite the fumes and smoke from the cones are toxic and poisonous AVOID!!!!!!!!!!!!!
By Tracey W.
Worst incents smell , leaves a horrible stench those sales people seriously must have corona virus , they lost sense of smell. No beautiful smells from a few that I tried. Asked for a refund cos it says easy returns! It's costing me same to returning this product as to buying it. Not happy at all. Please be careful when ordering abroad do your research first.
By Mrs Ila V.
Response from Buyincensewaterfall· Oct 13, 2021
Hi, we are sorry to hear that you had unfavorable experience with that website. However, Shinence.co.uk is a different company
As many others have commented, this company miss sells their products and then try to offer further discounts and make cancelling and refunding unnecessarily difficult. Not a company you want to be dealing with from my experience.
By Adrian W.
Absolutely disgusting, smells like burning paper, doesn’t last long and the slightest draft and the smoke is everywhere except where it is supposed to be. Not even worth £1.
By Billy
Wish it was no stars🤣 I fell for the 14 99 purchase but thank fully noticed quickly as first pay Pal wasn't working , I logged into another , the cheeky buggers took 14 99 one account 53 pounds another , the same the other pay Pal .thank goodness I used pay Pal I had the sense. I cancelled pending payments, and made sure no more payments was coming and claimed a refund on both accounts .this scam company gets nothing from me , within a few hours , I checked bank payment was pending to be approved by PayPal and still in my bank locked. A refund can be done very quickly , if you act quickly .I was so lucky that I acted quickly .please don't buy this product , it is on Amazon thou abit more secure, but after this experience I won't even do that. Ive had two emails pay Pal has viewed the transactions as fraudulent. And I'm getting a full refund all of it yay. As it was pending I guess, I was lucky. Phew. The company too I've authorised pay Pal to take no more payments. I've just to wait for the refund 😀 from pay Pal .pay Pal get 5 stars thank u. I did get some anxiety from all this 😞
By caroline H.
