Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
423 reviews
BuyincensewaterfallSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
423 approved reviews, newest moderated first
I was skeptical of the waterfall one but it is beautiful! I love it now I have to buy another!
By Marisa M.
Response from Buyincensewaterfall· Oct 15, 2021
We are grateful that you took the time out to leave us a 5-Star review to our product! Thank you so much.
I recently ordered the incense burner and was charged an extra charge of 42.89 without authorization. I have reported to the Better Business Bureau and have asked PayPal to work on a resolution. The company has responded but does not want to refund the money that they stole. This is a scam. Be careful.
By Toni N.
Response from Buyincensewaterfall· Oct 14, 2021
Thank you for your review. We're sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Kindly check your email. We replied to your request more than 2 hours ago.
I had a problem with product being lost in shipping...and the Inscents folks were not only professional, but they were friendly and helpful and even eager to make sure I was a satisfied customer. Instead of giving me the run-around (since they had in good faith shipped my products), they immediately informed me that they would be happy to replace my products at no further cost to me at all. I was pleasantly surprised, and Inscents has won a repeat customer, and I'll refer my friends to them as well. Thanks, Inscents, for being generally a swell bunch of folks.
By Mike
Response from Buyincensewaterfall· Oct 14, 2021
Hi Mike! Thank you for your very kind words. We strive to deliver excellent experience for our customers and feedback like yours warms our heart. Looking forward to doing more business with you and friends 😍
The customer service was very professional and helpful in my purchase.
By A P.
I ordered a Waterfall and two pkg of incense to go with it . It never came. I forgot about it ! Found the info a year and a half later and realized I didn’t get my package . I contacted the company , asked if they had a record of delivery and they found out I didn’t receive my package and refilled my order ! THATS AWESOME AND APPRECIATED! Thanks
By Brian T.
Response from Buyincensewaterfall· Oct 14, 2021
We are very please to know that you had a fantastic experience with our team, and that Justin was able to help address your inquiry, Brian!
My order got lost somewhere in FedEx so I got in touch with customer service and they fixed the problem for me right away and are shipping me another order So happy with the customer service I recieved thank you very much Would highly recommend
By Ms Sarah M.
Response from Buyincensewaterfall· Oct 14, 2021
HI Sarah! We are glad to hear that Justin was able to sort your shipment concern, we are excited for you to receive your Inscents Waterfall and Cones
My burner arrived with a crack in it after its long trip from China I suppose that there's always a chance of a bump or two along the way. I got in touch with after sales after trying superglue with an unsatisfactory result. Within the day I had a reply asking for a photo. I sent one and within a day again I had a result being a new burner approved and posted out . This is first class service and I would recommend anyone to buy from this company.
By John A.
Response from Buyincensewaterfall· Oct 14, 2021
Hi John, we value our cutsomers' feedback, we are happy to hear that Felichi gave you first class quality of service
A wonderful team of workers, alway's there to help with any enquiries, no problem to small. It was a pleasure doing business with them.
By CINDY M.
Response from Buyincensewaterfall· Oct 14, 2021
Glad we are able to give you a pleasant experience, Cindy 😍
