Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
590 reviews
Buy Fire Alarm PartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Everything from our extensive catalog, same-day UPS shipping, and hassle-free returns is designed to help you get the right parts - fast. Whether you’re looking for hard-to-find or replacement parts, a quick repair, or advice, our team is ready with friendly expertise.
Buy Fire Alarm Parts (buyfirealarmparts.com) has 590 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
590 approved reviews, newest moderated first
My part was waiting for me when i arrived..Bill always takes care of me
By Bill H.
Response from Buy Fire Alarm Parts· Oct 1, 2026
Thank you for your review. We're glad you had a good experience. We'll be sure to let Bill know he is appreciated.
The entire order process was simple and easy from start to finish- with my order arriving the day they said it would.
By Adelita A.
Response from Buy Fire Alarm Parts· Sep 28, 2026
Thank you for the review, it is our goal to give you a smooth customer experience.
Great prices. Fast delivery. Always has what i need.
By Colby H.
Response from Buy Fire Alarm Parts· Sep 11, 2026
Thank you, we value your business.
Had the parts I needed, shipping was quick & your staff is highly knowledgeable & professional
By Frank S.
Response from Buy Fire Alarm Parts· Sep 11, 2026
Thank you for the review! We’re glad we had the parts you needed and were able to get your order shipped quickly. We truly appreciate your kind words about our team and look forward to assisting you again in the future!
I ordered a Notifier FSP-951R-IV Remote Test Photoelectric Smoke Detector for approximately $250. The part turned out to be incorrect, which I understand was not your fault, and I returned it. I was then informed that the detector was considered “used” simply because the address knob had been turned, and my refund was denied. The detector was never installed, wired, programmed into a system, or placed into service. The address knob was only turned while determining whether the device was the correct part for the application. I was offered a refund of only 50% of the purchase price, which I do not believe is reasonable under these circumstances. The detector was returned in essentially new and unused condition, and adjusting the address setting does not constitute actual use of the device. Total BS business practice.
By Scott U.
Response from Buy Fire Alarm Parts· Sep 8, 2026
We’re sorry to hear you were disappointed with your return experience. We appreciate you taking the time to share your concerns, and we truly value your business. In this situation, the device was purchased in new condition and had been returned to us altered from its original factory condition. Because these are life safety products, we have to be very careful about the condition of anything we put back into inventory. Once a part has been altered, the warranty is voided and we cannot resell it as new. We understand this may not have been the outcome you were hoping for, which is why we offered a 50% refund as an effort to help resolve the situation. We always do our best to work with our customers and find a fair solution while maintaining the quality and safety of the products we provide. Thank you again for your business. We truly appreciate the opportunity to work with you.
Service was great order shipped but was shipper that dropped the ball. Said address wasn't right and it was I added Office and they delivered it 2 days later then when was supposed to. I paid over $150 for next day shipping.
By Gregg S.
Response from Buy Fire Alarm Parts· Sep 11, 2026
Thank you for your feedback. We truly appreciate your business and hope to serve you again in the future.
Site is easy to navigate. Shipping was fast. Will use again.
By Lance W.
Response from Buy Fire Alarm Parts· Sep 4, 2026
Thank you for the review! We're glad to hear that our website was user friendly.
Easy to find what I was looking for. Quick shipping.
By Harry
Response from Buy Fire Alarm Parts· Sep 4, 2026
Thank you, we value your business.
