Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
664 reviews
Emergency Medical Products, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1972, Emergency Medical Products (EMP) has been your convenient, low-price source for medical and safety supplies. We’re here to help you prepare for a variety of medical scenarios, no matter your occupation or expertise. For 50 years, we’ve provided medical supplies and equipment to healthcare professionals and first responders. We are continually expanding our product offering to better meet the needs of fire and EMS, law enforcement, K-12 schools, colleges and universities, hospitals, physician offices, businesses, parks and more.
Emergency Medical Products, Inc. (buyemp.com) has 664 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
664 approved reviews, newest moderated first
Everything about the Company is perfect, but our Rep Barb is OUTSTANDING, what a asset to your company. I have recommended many others to use EMP.
By Michael S.
Response from Emergency Medical Products, Inc.· Sep 25, 2023
Thank you so much for your wonderful review. I will make sure that Barb and her supervisor are aware of your praise.
Was able to get meds needed in our practice in an economically and quick way. Thanks! Our local vendor was more than double cost!
By associates in cosmetic S.
Response from Emergency Medical Products, Inc.· Sep 25, 2023
Thank you for your review. We are so glad we could help you in getting the needed medication at a reasonable cost.
I am a tax-exempt fire dept and when I sent in my exemption certificate, I was told I could not get my tax exempt because I have two addresses- 1 for billing and 1 for shipping. When I questioned the person about it, they said I could send in a letter that asked for several things. At that point I elected to pay for the tax and never purchase from you again. I really enjoyed having your product lower than other companies however I will pay top dollar before I ever order from your company again!
By Olive Vol Fire D.
Response from Emergency Medical Products, Inc.· Sep 20, 2023
Hello, I completely understand how this extra address validation/setup can be frustrating and I have partnered with our tax team to see if we have any other options to apply the tax exemption to the account. At this time, to ensure that we are compliant with tax regulations, we are unable to adjust the exempt status on this account without having this additional information provided for our records. I definitely hate to hear that you are looking to move away from EMP over this complication and if there is anything else that we can do to help turn this around please let us know ASAP
I purchased one of your products, it came incomplete, when I asked what happened, you replied I only purchased a part of it and the other has to be purchased separated. I went to Amazon and purchased the completed SAME product at a 1/4 of your price. You are deceiving purchasers with your tactics. I won't buy from you again and I am returning the useless part you sold me.
By Luis
Response from Emergency Medical Products, Inc.· Sep 19, 2023
Thank you for taking the time to leave your review. I see there was some confusion when placing the order online, as the item has a drop down box to select either the pump or the canister from. Those drop downs can be easy to miss. I also see that you have spoke to our wonderful reps and they have processed a return for you. Once the item is received the cost will be refunded back to you. We are glad your issue has been resolved.
My husband had eye surgery and the doctor's office included your brochure in our folder. We were not sure we would need the equipment but we're very happy that we ordered it. Can't imagine recovery without using the equipment. Ordered on a Thursday and had it on Tuesday. Free return shipping and very reasonable rental rates. Was able to speak with knowledgeable person each phone call and package came with clear instructions.
By K B.
Response from Emergency Medical Products, Inc.· Sep 19, 2023
Thank you! We are so glad we could help in making your husbands recovery as comfortable as possible.
I ordered the child Ambu mask and add it on some gloves in a couple stuff but I truly needed the child Anbu mask which I did not receive they are on back order boo boo-boo on customer service
By Andrea Andrea A.
Response from Emergency Medical Products, Inc.· Sep 19, 2023
Thank you for the review. While we try to make every effort we can in making sure that your much needed items are in stock and available to ship out to you, unfortunately circumstance beyond our control can prevent us from receiving these from the manufacturer on the exact date we were expecting to get them in.
No problem ordering the products at all. Only problem is we are a volunteer department and ppl are not there all the time. So the tax exempt don’t apply going to a home address:
By KELLY B.
Response from Emergency Medical Products, Inc.· Sep 19, 2023
Thank you so much for your review. We completely understand your frustrations in regards to this process. If you should have any questions please feel free to reach out to us at 1-800-558-6270 option 2.
Easy to purchase. Materials get to destination quickly
By SAND CREEK HIGH S.
Response from Emergency Medical Products, Inc.· Sep 19, 2023
Thank you for your wonderful review.
