Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
169 reviews
Buyback SurgeonSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We buy back new, used, and broken iPhone's and Smartphones for cash value! We are known for our unbelievably fast payment and free shipping. Feel free to visit our website for a custom quote! :)
Buyback Surgeon (buybacksurgeon.com) has 169 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
169 approved reviews, newest moderated first
I sold a iPhone I had and it was so much easier this way for me. I am a regular seller on EBay and found this to be much easier and faster for me. Payment was fast and communication was fast if I had a question. Will use again .
By Tony C.
Thought this might be a scam since they were the highest pay offer. However after sending my iPhone in. Great price, and service. Communication was great as well over email. I recommend
By Alex
Response from Buyback Surgeon· Apr 16, 2021
Thanks Alex!
Great service, quick turnaround and I got a very fair payment for my phone! Will deinitely recommend to others looking to sell their phones and devices
By mercedes R.
Response from Buyback Surgeon· Apr 9, 2021
Thank you Mercedes :))
I was always weary about phone buy back companies but this company made the experience smooth, efficient, and FAST! My phone was offered MORE than what ANY other phone company was willing to offer my mint condition Iphone 11 Pro Max. One company was trying to offer me ONLY $400!! Buyback Surgeon offered much more. If i had to recommend ANYTHING it would be to offer more options of deposit. They offer a paper check which, i should've done, or they offer paypal and what a JOKE paypal is. Due to the HIGH payout and because it's sent under a personal name instead of Buyback Surgeon, I am currently in the middle of verifying my account and transaction with them FOR THE THIRD TIME. When a rep was nice enough to approve my verifications for my account limitation i was under, IMMEDIATELY paypal requested MORE info for me to be able to transfer my money to my actual bank account. The documents they have requested i have sent in a AcTiVe chat i was in with a rep. So clearly theyre not reading their chats. The company it self was so helpful tho. In the evening, yesterday, i contacted them in regards to the stressful situation i am in with paypal and that i needed them to validate the payment they sent me and IMMEDIATELY this morning, Sarah, a rep, contacted me, letting me know that they validated it. Now i'm just stressfully dealing with paypal as i write this.
By Tayler W.
Response from Buyback Surgeon· Apr 9, 2021
Thank you Tayler! Please let us know if you need anything else!
very happy with the quick response and payment on my iPhone. Thank you Jason for contacting me immediately about my phone. I will defiantly be using Buy Back Surgeon again. Happy Holidays
By Roberta R.
Response from Buyback Surgeon· Dec 31, 2020
Thank you! Have a happy new year!
Very fast process. Shipped my two phones and got a very fair offer for them. My payment came within days of shipping them. Customer support was great and very supportive as well. Highly recommend!
By Adam V.
Fantastic,well I was beginning to get nervous because I've never traded with them..... hopefully I get my check in the next 3 days!! Nice doing business.
By Austine S.
Buyback Surgeon is fantastic. I was nervous at first but once I did everything it was so easy.
By Brandon
