Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
127 reviews
BuyBack EngineerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BuyBack Engineer was started with the idea that there’s plenty of pre-owned devices consumers want to get rid of but not enough quality buyback companies to sell them to. That's where we come in. Our business model is built on 3 key metrics: value, communication, and speed. Consumers looking to sell their old phones, tablets, or computers are looking for the most value, an open & transparent process, and an ultrafast payout. That’s why we guarantee the highest price for your device and price lock it for 14 days, update you at every step, and payout the same day we receive you device. Questions? Our email is always open and we even accept texts to our number. Checkout our website to see our price offerings.
BuyBack Engineer (buybackengineer.com) has 127 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 100 reviews with 5 stars · Clear filters
Update - BuyBack Engineer responded and quickly fufilled the agreed amount. They explained the intial delay was due to a change of system. Original post - No response after I sent in my Samsung S21 Ultra phone a few weeks ago...
By Sunshine
Though I did not receive a message that my phone had been received and was being processed, I received a prompt reply to my email inquiry and everything flowed smoothly thereafter.
By GA
They were fast in responding with great customer care and they paid the agreed amount as promised.
By CAROL M.
It was incredibly easy to sell my old phone and get a fair price.
By JD
Updated review: I certainly wasn't expecting this but Sebastian, the Director of Operations, reached out to me with an apology and went up and beyond to rectify the situation for me. He provided details of what happened and the steps they have taken to prevent such reoccurrences in the future. I was caught off guard by the company's response/resolution and will be more than happy to use their service in the future. In hindsight, I wish I just reached out to the company as I'm not usually one to leave a poor review, but I mistakenly thought that they really just didn't care and left me with a "go pound sand" response. For those who have had a poor experience with Buyback Engineer, like I did initially, know that issues arise and if you followed the guidelines for a good faith transaction, don't be afraid to let them know as they really do mean well and care about a customer's experience. I am updating my review to 5-stars as they deserve it 100%. Thank you all for taking the time to read my review. Original: Buyback Engineer is a buyback company that wouldn't honor the quote they made for my phone. It's sad and disappointing as they are well aware that the issue is on their end and didn't make any efforts to honor what was quoted (they stated that their site showed the wrong price). They returned the phone, which should earn them a star. I didn't get back the original iPhone box that I included with the phone, which was also disappointing.
By Jeff L.
Response from BuyBack Engineer· Jan 8, 2022
Hi Jeff, We fully understand that you’re disappointed in the outcome. The issue we experienced was that the pricing on our website was not correctly displaying what we had set on our backend. When we realized this, we opted to return your phone to you instead as offering a lower price would have felt like a bait-and-switch on our end. As far as the box you sent your device in, these are disposed of immediately upon receipt. We will reach out to you early next week to discuss compensating you for the original box.
Quick survey to determine sell/buy price. Labeled given for shipment. Email order confirmations to track the process. Money sent straight to Venmo account like guidelines stated it would. Made selling my old iPhone WAY EASIER than I excepted!
By Haley
There was a slight delay in receiving payment for my device. Sebastian, the Director of Operations, is super responsive, helpful and friendly. The company is a stand up operation in a sea of many mediocre companies.
By Kelly S.
Fast payment and fair price for my phone. I would definitely use again.
By Kelly
