Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
726 reviews
BusBankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
726 approved reviews, newest moderated first
We used BusBank to get a bus for a school trip on VERY short notice. They not only were able to get us a mini-bus, but they also were able to offer us the cheapest price by several hundred dollars. Our bus driver was precious and super kind!! We will happily use them again.
By Jennie M.
Our driver was on time and willing to accommodate our wedding party and guests! It was a wonderful experience and I know our guests appreciated the service.
By Jane B.
This company had wonderful customer service. Our drivers didn't have accurate drop off addresses, however, they were so easy to work with that we were able to set it up directly with our drivers. I have been using the BusBank for 5 years now and have to say, this was the best driver experience we have had. Working at a school, they make it very easy to make our crazy 24 hour NYC trip happen!
By Jacqueline M.
Very simple booking process, very competitive pricing, bus was exactly as described. Very positive experience. The only negative was that the driver pulled up across the street from our venue, in downtown Los Angeles, and unfortunately our elderly constituents were forced to cross a busy street. I will definitely make sure to mention this the next time we book through BusBank. I didn't realize that I would need to make such a request.
By Lisa B.
BusBank was very helpful on a last minute booking I had to make for a group that was misconnecting on a flight. They got back to me right away, were very specific about when they would get back to me and overall super efficient! Thank you
By Laura
The booking was easy and everything about the bus service was excellent. Thank you!
By Elena T.
It was very easy to make a reservation through BusBank. Their staff are very responsive, and our bus driver was excellent.
By Lizette H.
Communication issues throughout the trip - I recommend gathering driver information beforehand to ensure all details are settled upon prior to trip
By JS
Response from BusBank· Mar 18, 2019
Hi JS, thanks so much for reaching out and sharing your feedback. We are disappointed to hear that any part of this service was unsatisfactory and would like to discuss this issue in full at your earliest convenience. Our team will reach out to you within the next 24 hrs to discuss your feedback. For immediate assistance, you can also reach out to our team at [email protected] or 866-428-7226 x3. We look forward to working with you to resolve this matter.
