Great experience
Great experience, wonderful company, would definitely recommend.
By Rebecca R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
726 reviews
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The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
726 approved reviews, newest moderated first
Great experience, wonderful company, would definitely recommend.
By Rebecca R.
Buster was amazing to work with for my wedding. I had 4 buses setup and booked in no time and multiple check-ins leading up to the wedding. They took the stress out of everything when it came to planning this small piece of the wedding and for that I will be forever grateful!
By Alyssa T.
Loved every driver we had. They were very helpful and easy to work with. They worked with us at every drop and pick up. Shuttles were clean and well taken care of. We'll be using them again in the future for sure!
By Healt-Ade K.
This could not have been an easier experience. I had a specialized question, Buster got me an answer within hours; I needed to change vehicles to something larger, Buster made it happen. Thank you for all of your help and wonderful customer service!
By Jen
Great customer service on such short notice and timely. Would highly recommend using this service again and to others.
By Rami N.
We've been working with BusBank for over 16 years or so. We use them primarily to book buses for student camping trips. The customer service and response times are great. Our customer service rep is available to talk over the phone (picks up the phone), and answers emails in a timely manner. Our last bus driver was great to talk with, arrived early, and the interior of the bus was immaculate.
By Westland S.
Outstanding service and response time. We booked a multiple location pickup and had major changes throughout the process and the staff worked with us, effortlessly and made it happen. The buses were on time and serviced the attendees well. We got outstanding comments from our attendees on service and equipment. We will certainly look forward to using them again.
By Lethia K.
Wonderful!!
By William H.