Our Driver
Our Driver. John Miranda, was the absolute best!
By Tonkawa Tribe - Miranda N.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
726 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The BusBank is a comprehensive group and event transportation management company headquartered in Chicago. We are the industry pioneer and leader in providing a single-source for chartering a bus anywhere in North America.Our experience is broad and diverse and we arrange charters for thousands of customers each year. The scope of our service ranges from simple one-day outings to large events such as: trade-shows, conventions, sporting events and large scale music festivals.
BusBank (busbank.com) has 726 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
726 approved reviews, newest moderated first
Our Driver. John Miranda, was the absolute best!
By Tonkawa Tribe - Miranda N.
They are excellent communicators, highly flexible, and we will definitely work with them again.
By emily
Fantastic service. My bus of 35 for our team on time and extremely communicative. Outside of the broker assigning a bus which required some of our team to stand, the communication and professional service was well deserving. Our driver Enero was great, will be booking again.
By Trevor P.
Response from BusBank· Apr 29, 2025
Hi Trevor, Thank you for your kind words. We are glad you had a positive experience working with us. We have conducted an internal investigation into why the incorrect bus type was selected for your group size. This was done to ensure that this issue will not happen again in the future. We look forward to working with you again in the future! Safe travels!
Victor was great. We also added a stop that wasn't part of our itinerary, and he was able to accommodate us. The whole experience with BusBank was good one.
By Myriam
Response from BusBank· Apr 28, 2025
Myriam, We are so excited to hear that your experience with BusBank was positive! Please reach out for any future transportation needs. Safe travels!
Reliable and communicative as we planned a school field trip. The driver was very friendly and flexible, which is something I really value for a student event.
By Sarah
Response from BusBank· Apr 22, 2025
Sarah, thank you for the kind words it means the world to us! We strive to provide this type of service for our clients. We hope to work with you again in the future. Safe travels
Great communication and bus was on time. Very smooth trip.
By Kristin M.
BusBank was very quick to respond to all of my questions and requests. Our driver, Michael, was on time for both pickup and drop off and was extremely kind and courteous. The bus was very clean and updated! I would absolutely recommend BusBank.
By Krystal C.
This will be the second time my business has used this company for our transportation needs, and once again they do not disappoint! We are a small nonprofit, so finding a company these days that provides quality service at a fair price can be hard to come by. Jaclyn's detailed and considerate work made it easy to have our needs met for a pretty specific sort of schedule for our event – there was never any stress, we worked out an incredibly fair and competitive rate, and the online portal continues to be such an easy user experience to make sure all details are organized and accessible. We will absolutely be returning customers in the future!
By Taylor B.
Response from BusBank· Apr 14, 2025
Taylor, Thank you so much for your kind words. It means the world to us! We strive to provide the best possible service for our clients. We will let Jaclyn know what you said. We look forward to working with you again soon! Safe travels!