BurrowReviews of burrow.com

Response from Burrow· Oct 7, 2025

Hi Melda, Thank you for sharing your experience. We understand how frustrating the delays to your order must be, and truly regret any inconvenience caused. It looks like your order experienced a longer lead time than expected, and our team has been in touch with updated shipping details. We’re actively working to get it on its way as quickly as possible and appreciate your patience in the meantime!

Response from Burrow· Oct 5, 2025

Hi Laura, Thank you for sharing your feedback! We understand how disappointing it must have been to discover the leather didn’t fully wrap around the cushions, and we appreciate you bringing that detail to our attention. We’re also sorry for the delay in receiving the legs and instructions, and we’re glad they’ve since arrived. We’ve shared your comments with our team to make product details and delivery expectations clearer moving forward. We appreciate your patience and hope you’re still able to enjoy your new piece!

Response from Burrow· Oct 5, 2025

Hi Tish, We appreciate you taking the time to share your feedback, and we’re truly sorry to hear about this experience. It looks like the sofa you ordered went out of stock shortly after your order was placed, and we recognize how disappointing that is, especially given your excitement to receive it. We’re actively working to make stock visibility clearer on our website to help prevent experiences like this in the future. While we understand you chose a refund this time, we truly appreciate the opportunity to have earned your business and would love the chance to improve your experience should you consider us again in the future.

Response from Burrow· Oct 5, 2025

Hi Raghavi, Thank you for sharing your experience! We’re so glad to hear how helpful our customer care team has been along the way, and are even more excited that your new couch has arrived. We hope it brings comfort and joy for years to come!

Response from Burrow· Oct 5, 2025

Hi Kristen, Thank you so much for your kind words! We’re delighted to hear that you love your new piece and that our customer service team was helpful throughout your experience. We truly appreciate your support!

Response from Burrow· Oct 5, 2025

Hi Andres, Thank you for taking the time to share your experience. We’re so glad to hear you’re loving your Ember sofa and that it’s living up to your expectations in comfort and quality. That said, we completely understand how frustrating the delivery confusion must have been, and we’re reviewing how carrier information is communicated to make tracking simpler and clearer for future orders. We hope to have another opportunity in the future to restore your confidence and provide you with the level of service you deserve!

Response from Burrow· Oct 1, 2025

Hi Maria, Thank you for sharing your experience. We’re so glad you’re enjoying your new sectional, but we’re disappointed to hear it arrived without all of the legs. We understand how frustrating it must be to have it sitting on the floor, and our team is working to get the missing legs shipped to you as quickly as possible! We expect them to ship within 1–2 weeks and will keep you updated along the way. While we know this doesn’t erase the frustration you’ve experienced, we hope to turn things around and restore your confidence in us. Thank you for giving us the chance to make it right!

Response from Burrow· Sep 29, 2025

Hi Jennifer, Thank you for sharing such detailed feedback. We understand how frustrating it must have been to experience delays, limited communication, and confusion around your cancellation request, and while we’re glad to see that your order was ultimately canceled and refunded as requested, it’s clear we could have handled things more smoothly from the start. We’ve shared your feedback with our team, and if there’s anything further we can do to support you, please don’t hesitate to reach out directly at [email protected]. We’d love the chance to earn back your trust in the future!