BurneekReviews of burneek.com

Response from Burneek· Jan 28, 2026

Hello Jeremiah, We’re genuinely sorry you’ve had such a bad experience. We understand why you’re upset, but we want to clarify that Burneek is not a scam** and we do not “steal” from customers. We did go through an unusual delay caused by a very high volume of orders, and that affected both shipping timelines and our response times. That said, if you still haven’t received your order, we want to fix this immediately. Please contact us at [[email protected]] with your order number and the **email/name used on the purchase, and write “Escalation – Missing Order” in the subject line. We will urgently verify what happened and provide a direct resolution (shipment confirmation, replacement, or the appropriate next step based on your case). Again, we sincerely apologize for the frustration and we appreciate the opportunity to make this right. Burneek

Response from Burneek· Jan 28, 2026

Hello Tim, We sincerely apologize for the delay and the confusion. We understand why you’re upset—an order placed on *12/18* should not still be showing “waiting for the item to be dropped off to UPS” on *1/21*. While we did experience an unusual backlog during that period, *this timeline suggests the package may not have been properly scanned or may have been misplaced before the first UPS scan*. That is not acceptable, and we want to fix it immediately. Please email [[email protected]] with your order number and put “Escalation – No UPS Scan” in the subject line. Once we have your details, we will urgently investigate and provide a clear resolution (replacement shipment or the appropriate next step based on the findings). Again, we’re truly sorry for the inconvenience and appreciate the chance to make this right. Burneek

Response from Burneek· Jan 28, 2026

Hi C W, We’re truly sorry for the delay and for the frustration this has caused. We understand how upsetting it is to be waiting on an order and to feel like you’re getting repetitive replies. That said, we want to be clear: Burneek is a legitimate company and we are not engaged in fraud. We do not use “fake doctors” to approve orders. If you saw any confusing messaging during this high-volume period, we understand how that could raise concerns, and we apologize for the experience and the lack of clear, personalized communication. We did experience an unusual and significant backlog, which impacted shipping timelines and support response times. This is not typical for us, and we’ve been actively improving our processes so customers get faster updates and real resolutions. Please email us at [[email protected]] with your order number and the name/email used for the purchase, and put Trustpilot – Urgent / Missing Order in the subject line. We will prioritize your case, verify exactly where your shipment is, and provide a clear solution as quickly as possible. Burneek

Response from Burneek· Jan 28, 2026

Hello JB, I’m sorry this has been your experience. I also understand exactly why this feels misleading when you request a cancellation within an hour and the item is a pre-order with a February ship window. Here’s the honest context on our side: pre-orders aren’t treated like “on-the-shelf” items. Once an order is placed, it can be **immediately allocated to a production batch and fulfillment plan**, which creates real costs and commitments right away. That’s why our team may not always be able to cancel after checkout—even if the unit hasn’t shipped yet. That said, you’re also right to expect clear, conspicuous disclosure at checkout. If our “100-Day Money-Back Guarantee” messaging created the impression that pre-orders could be cancelled at any time, then we did a poor job setting expectations, and we’re sorry. We’re actively working to tighten how this is communicated so there’s no ambiguity for future customers. We don’t want this to end in a dispute or complaint. If you email **[[email protected]](mailto:[email protected])** with your **order number** and put **“Executive Review – Pre-Order Cancellation”** in the subject line, we’ll escalate it for a manual review and give you a definitive answer based on your exact order status (allocation/production stage) and documentation. Again, we apologize for the frustration and the confusion. We’re a real company and our goal is not to trap anyone in a purchase—it’s to deliver a high-quality product and a fair customer experience. Burneek

Response from Burneek· Jan 28, 2026

Hello Adam, We’re truly sorry for the frustration and confusion this has caused. We understand why you’re upset—an order placed on December 27th with a label created on January 2nd should not feel like a mystery, and you absolutely deserve a clear answer to a simple question like when the package left our facility. We also want to clarify that Alexandra and Daniela are real members of our team, not bots. However, we recognize that the repeated messaging and lack of a direct timeline did not meet the standard you expected, and we sincerely apologize. We did experience an unusual delay during that period, and in some cases tracking remained on “label created” when the first carrier scan was delayed or missed. That said, we want to resolve your case properly. Please email [[email protected]] with your **order number** and include “Trustpilot – Urgent / Label Created – No Movement” in the subject line. We will pull the internal fulfillment record, confirm the exact shipment status, and provide a clear resolution as quickly as possible. Again, we’re very sorry for the experience, and we appreciate the opportunity to make this right.

Response from Burneek· Jan 28, 2026

Hello Joshua, We’re truly sorry for the frustration and stress this has caused. We understand how upsetting it is to see a shipment marked as **canceled** after being told it was preparing to ship. That said, Burneek is a legitimate company and we are not in the business of taking customers’ money without delivering. We did experience an unusual delay and fulfillment issues during a high-volume period, and in some cases carriers canceled shipments before the first scan or due to processing errors. We recognize that this is unacceptable, and we sincerely apologize for the poor experience and communication. Please email us at [[email protected]] with your order number and a screenshot of the UPS status showing “canceled,” and include “Trustpilot – Urgent / Shipment Canceled” in the subject line. We will prioritize your case immediately and provide a clear resolution as quickly as possible. Again, we’re very sorry this happened, and we appreciate the opportunity to make it right. Burneek

Response from Burneek· Feb 4, 2026

Hello, We understand why this situation led to frustration and skepticism, and we’re sorry the experience felt this way. Burneek is an operating company and orders from that time period are still being addressed. While this did not unfold as expected, the intent was never to mislead, and feedback like yours is taken seriously as we continue adjusting how we handle fulfillment and communication. If you’d like us to look into your specific order and provide an update, please contact [email protected] with your order number. — Burneek

Response from Burneek· Feb 4, 2026

Hello, We’re sorry you feel this way. Burneek is an operating company and orders continue to be fulfilled. If you’d like us to review your experience or order directly, please contact [email protected] — Burneek