Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
40 reviews
Bully MaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The leading performance dog food brand offering a complete range of nutrition products, from dry and wet dog food to treats, supplements, toppers, and beyond.
Bully Max (bullymax.com) has 40 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 4 reviews with 1 star · Clear filters
Complete scam. They will take your money, do nothing for 5 days, than “cancel” your order because they pretend like there was an issue (there wasn’t) and than refuse to issue a refund. DO NOT SHOP HERE, ALL THESE REVIEWS ARE BOTS. They literally will just steal your money
By Dest M.
I have been a loyal Bully Max customer for years, but my recent experience has been nothing short of devastating. After feeding my dog from a recent batch of Bully Max food, she became seriously ill and her condition worsened by the day. When I reached out for help, customer support repeatedly promised escalation to management — but that never happened. Instead, I was left dealing with outsourced support staff who offered nothing but vague reassurances and delays. Despite providing vet notes and photos as requested, no manager or decision-maker ever contacted me directly. This lack of accountability and urgency is unacceptable, especially when the health and well-being of pets are at stake. I am canceling my subscription and will be pursuing external channels to ensure this matter is addressed properly. Pet owners deserve transparency, responsibility, and real support — not empty promises. ------ Edit: Your reply here is misleading. There were no “immediate” responses — in fact, I was left dealing with outsourced overseas representatives who all use fake names and never provided any real escalation. I submitted all the information you requested, including vet notes and a personal letter from my veterinarian since my dog has been hospitalized. Despite this, I have never once heard back from management or a supervisor, even though escalation was promised multiple times. It’s neglectful that it takes a negative public review for Bully Max to acknowledge my case at all. If Bully Max is serious about resolving this, you already have my contact information. I expect genuine outreach from management, not another scripted message.
By ban
Response from Bully Max· Aug 26, 2025
We received the customer's complaint regarding the skin condition his dog was experiencing and responded immediately and appropriately. We take every complaint very seriously, especially when the health of a pet is involved. We assured the customer that all Bully Max products must pass rigorous food safety and quality assurance testing before shipping to our consumers. The customer also spoke with our Customer Service Manager who provided additional assurance on the safety of our products.
No mention anywhere that customs are not included. I made an order to canada and normally any website either states that customs are the customer's responsibility or it just assumed that the store will take over responsibility for it. They didnt state anywhere that customs are extra. And when i reached out they wont take responsibility. Crappy customer service. Never buying again and definitely not recommending to anyone
By Nada Zain K.
I would give a 0 if I could. Do not order from here.
By f K.
