BuildYourSite.comReviews of buildyoursite.com

For over a year I have been charged $109/month for a service I don’t remember signing up to. I tried to appeal the charges and the dispute was denied.

For years I have been paying onewebhosting/buildyoursite and trusting them with my website. And for years it worked. Not much happened to it after my initial release, for lack of time. Recently I checked and everything was there. But lo and behold, I am getting ready to post my family tree on a password protected section of my website for my relatives to see, and my website is UNRECOGNIZABLE. The most glaring problem is that a treasured family heirloom (.mov) has disappeared!!! But also small things...and it is unrecognizable. I was told by tech support that the .mov was irretrievable!!! “That it was never part of the system”...NOT TRUE. How else did it display for years! Worst still, I emailed the CEO, Tem Balanco (I’ve had 100% success rate in contacting CEO: they have a special team to address customer issues)...but he never even answered!! I saw he posted in the help one week ago that we should do the backups. I never knew that and for years it worked...AND I see someone from the host has the clearance to access my site!!! What was he doing!!?? Can’t imagine a worst performance...I’ve cancelled my membership!!!

They are horrible at buildyoursite.com my website is always down. I have emails of all my complaints. Every time I would called them about my site they were very rude to me and impatient. My site has been down at least 4 times in 3 months and each time they claimed they have fixed it, but it was back down in 2 weeks. My site has been down for weeks at a time. There have been times they have raised their voices and I did not like the tone they took with me and this was most of the time. I got to the point I was uncomfortable calling them because they were always rude to me as if my concerns were invalid. Tony Started building my site and after while he would not even communicate with me about the changes I requested. I had to be firm with them just to get little changes made that took forever to get completed.I complained several times about glitches on my site they claimed there was nothing wrong but the site had problems at the beginning but they were refusing to accept that the site had problems. when I go to pull up my website it always blinked blue they finally fixed it after weeks of complaining. They always had an excuse as to why my site was down and it was the same excuse over and over. This last time they claimed they fixed it for good. I found out through a customer my site had been down a long time. I had given up on the site because I was tired of arguing with them about the site and chose to go with someone else. Note: I am not aware of anything you mentioned below nor was I informed about any technical issues. The site has been a disaster from the beginning. I am no longer a customer