Great products, Booty customer service
The products are amazing. Customer service is absolute trash. In November I had an order that UPS lost. I filed the claim with UPS and contacted Budzburn so I can get my goods but never heard from them. Today I placed another order. Several hours later I received a shipment confirmation for WAY more than I intended to order. I looked back and there must have been a glitch in the system while I was trying to use coupon codes or something but my charge should have been $99, not $339. I reached out and again have yet to hear, but now UPS is going to deliver this nonsense tomorrow and I need to know how to return the stuff I didn’t want and get my money back. Plus now I want them to actually look into my lost order because it was insured through UPS, I should have received my product or a refund by now. Not at all happy with the customer service and I’m afraid I’m going to have to look elsewhere from now on which sucks cause I love buying local.
By Jessica C.