BUDKReviews of budk.com

Absolutely horrible customer service and they keep canceling my orders for no good reason. They have wasted hours of my time by canceling my orders because of the time I spent choosing items from their website.

I have been ordering from them for years, but I have issues with this company for the last 2orders!! First- An item I ordered was falsely advertised, and not really the real product- What I had ordered was to be of “metal” and was plastic! I let it go, gave it away, as it was under $10 plus S&D. But last week I was sent 3 items that were i” pure s..t, not at all what I ordered, not even close to the items I had ordered!! After numerous phone calls to 2 of the depts- customer service and returns, all of which have gone unreturned, and 2 emails to their customer service Dept. I have decided to cancel the credit card charges under the claim of “fraud and deception” and might be informing the tv stations here, as well as our states attorney general’s office of BUDK’s abhorrent practices of treating their customers with disgenious and disgusting lack of respect!! Buyer BEWARE!!!!!

Placed an order and they called me to say I was a fraudulent buyer because of covid.i said either send me the item or credit my credit account.but make no mistake,I will go to my states consumer protection people about it. What a bunch of snakes accusing me of fraud-i saved all their emails for evidence so we will see.

They must suck for the reviews have scared me away from buying from them.

I made an order which they amended without telling me. When questioned they said it would be shipped when in stock. I recieved a different product that arrived missing a vital piece. They took over 2 weeks to send the return lable, after multiple requests. I have sent dozens of emails getting the run around. First they denied seing the item on my original order, then after i showed proof another dozen emails back and forth they said their shipping was shut down due to the virus. I had to tell them that the item was back in stock. They told me to check their site for updates. I did and it said they are shipping and processing daily. I have asked for a superviser multiple times , but am ignored. Their phone number never rings through, just voicemail to customer service that they never respond to!

My beautiful Honshu sword came with one of the 2 screws on the handle missing. The sword has 2 screws, and 1 is missing, duh! I liked the sword, didn't want to make big stink about it, just asked them to send me the missing screw. That's when BudK started acting like zombie co. They kept insisting that I had to send the sword back for an exchange. A few e-mails and phone calls later I gave up, they'd rather waste everyone's time and their resources on irrational activities, instead of choosing the easiest, cheapest and fastest solution. Customer disservice, that's what their customer service really is.

BUDK are reliable in my experience. I've got a gas mask collection, and have ordered three from them so far. In each instance, they've generally been in good shape with exception to the GP-5 i got, which had seen some wear and tear which I couldn't really blame them for. They shipped the masks with their original bags too, which was a real plus as someone who enjoys the history of these items. If they begin selling more masks in the future, I am very likely to buy.

Their customer service cannot fix simple issues such as updating address on orders. They will email you saying the issue is solved, then follow that with another email saying it has not. Always pay with credit card cause it’s most likely you’ll have to resolve the issue with the credit card company cause budk are shady or disorganized.