BudgetVM / Enzu - Dishonest business practise
I been a customer at BudgetVM since 2020-08-14 with my Tokyo server being bought at 2021-01-11. This review consists of my Tokyo server as this is the only server i ran for more then a couple months. The server is a Dual E5-2630l with 1 SSD and 5 HDDS on a 'shared' 1gbits Unmetered plan. For nearly two years this server ran without any issues, network stability was perfect and i never had to make a single support ticket. The bandwidth was very cheap for Asia traffic, and there comes the issue. On 2021-10-11 my traffic suddenly tanked, keeping a near perfect line hanging around 60 to 70mbits max. I did not notice this until a day or two later, when users reported slow speeds. Upon investigating i could not find anything wrong with the server itself. I contacted support and they asked me for my SSH login to investigate it themselves. After doing so i was told that my port had been moved to a 'pooled port' according support. This was done at the exact date of renewal, after i already paid. I go back and forth with support and ask them to cancel my server and to refund it was it was on the first day of the period and they did this change on the renewal date without prior notice. They rejected my refund request and argued that i should have never been doing more then the 60-70mbits I'm getting now and if i want to get the speed back i need to pay $550/mo on top of what i currently pay. The plan i got is 1gbits unmetered, yet they do some sort of QoS to hard limit my speed all the sudden. This would not have been an issue if i was notified before my renewal and that they could not keep my bandwidth, because of cost etc. This would have given me an opportunity to either pay extra or cancel my service. Yet they wait until i pay my next bill then silently do this and i have to find out trough a support ticket after asking for my SSH login. I find this to be unethical and dishonest practice. They seem to offer no more JP servers at all, speculating that they are ending their JP part of the company I keep receipts.
By Rudy